Violation Tracker Agency Summary Page

Agency Name: 
Consumer Financial Protection Bureau
Penalty Total since 2010: 
$7,584,116,420
Number of Records: 
115
Note: 
The parent penalty totals are adjusted to account for the fact that the list of individual entries below may include both agency records and settlement announcements for the same case; or else a penalty covering multiple locations may be listed in the individual records for each of the facilities. Duplicate penalty amounts are marked with an asterisk in the individual records list below.

Top 10 Parent CompaniesTotal Penalty $Number of Records
Ocwen Financial$2,125,000,0001
Citigroup$815,490,0004
Bank of America$747,000,0001
SunTrust Banks$550,000,0001
Corinthian Colleges, Inc.$531,224,2671
JPMorgan Chase$515,900,0003
Synchrony Financial$259,100,0002
Discover Financial Services$232,500,0002
Morgan Drexen$172,882,4881
American Express$168,200,0002


Individual Penalty Records:

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Company Parent Parent Industry Primary Offense Type Year Penalty Amountsort icon
Ocwen Financial Corporation and Ocwen Loan Servicing Ocwen Financial financial services consumer protection violation 2013 $2,125,000,000
Bank of America, N.A. Bank of America financial services consumer protection violation 2014 $747,000,000
Citibank N.A. Citigroup financial services consumer protection violation 2015 $733,800,000
SunTrust Mortgage, Inc. SunTrust Banks financial services consumer protection violation 2014 $550,000,000
Corinthian Colleges, Inc. Corinthian Colleges, Inc. miscellaneous services consumer protection violation 2015 $531,224,267
Chase Bank USA, N.A. and JPMorgan Chase Bank, N.A. JPMorgan Chase financial services consumer protection violation 2013 $329,000,000
GE Capital Retail Bank, now known as Synchrony Bank Synchrony Financial financial services consumer protection violation 2014 $225,000,000
Discover Bank Discover Financial Services financial services consumer protection violation 2012 $214,000,000
JPMorgan Chase JPMorgan Chase financial services consumer protection violation 2015 $186,000,000
Morgan Drexen, Inc. Morgan Drexen miscellaneous services consumer protection violation 2016 $172,882,488
Capital One Bank (U.S.A.), N.A. Capital One Financial financial services consumer protection violation 2012 $165,000,000
Wells Fargo Bank Wells Fargo financial services banking violation 2016 $100,000,000
American Express American Express financial services consumer protection violation 2012 $99,100,000
Ally Financial Inc. and Ally Bank Ally Financial financial services consumer protection violation 2013 $98,000,000
Colfax Capital Corporation and Culver Capital, LLC, also collectively known as Rome Finance   consumer protection violation 2014 $92,000,000
Verizon Verizon Communications telecommunications consumer protection violation 2015 $70,000,000
American Express American Express financial services consumer protection violation 2013 $69,100,000
U.S. Bank U.S. Bancorp financial services consumer protection violation 2014 $53,000,000
Encore Capital Group Encore Capital Group financial services consumer protection violation 2015 $52,000,000
Sprint SoftBank telecommunications consumer protection violation 2015 $50,000,000
Westlake Services, LLC and Wilshire Consumer Credit, LLC Hankey Group diversified consumer protection violation 2015 $48,350,000
Citibank Citigroup financial services consumer protection violation 2016 $45,000,000
Paymap Inc. Western Union financial services consumer protection violation 2015 $38,400,000
Flagstar Bank Flagstar Bancorp financial services consumer protection violation 2014 $37,500,000
National City Bank and its successor PNC Bank PNC Financial Services financial services banking violation 2013 $35,000,000
Wells Fargo Wells Fargo financial services consumer protection violation 2015 $34,800,000
GE Capital Retail Bank and CareCredit Synchrony Financial financial services consumer protection violation 2013 $34,100,000
Hudson City Savings Bank M&T Bank financial services banking violation 2015 $32,750,000
First National Bank of Omaha First National of Nebraska financial services consumer protection violation 2016 $32,250,000
Bridgepoint Education, Inc. Bridgepoint Education miscellaneous services consumer protection violation 2016 $31,500,000
CitiFinancial Servicing and CitiMortgage, Inc. Citigroup financial services consumer protection violation 2017 $28,800,000
Navy Federal Credit Union Navy Federal Credit Union financial services consumer protection violation 2016 $28,500,000
Hoffman Law Group   consumer protection violation 2015 $27,730,579
Portfolio Recovery Associates   consumer protection violation 2015 $27,000,000
PayPal Inc. PayPal Holdings financial services consumer protection violation 2015 $25,000,000
American Honda Finance Corporation Honda motor vehicles consumer protection violation 2015 $24,000,000
Toyota Motor Credit Corp. Toyota motor vehicles consumer protection violation 2016 $21,900,000
Fifth Third Bank Fifth Third Bancorp financial services consumer protection violation 2015 $21,500,000
Amerisave Mortgage Corporation and Novo Appraisal Management Company   consumer protection violation 2014 $19,300,000
RPM Mortgage, Inc.   consumer protection violation 2015 $19,000,000
Cash America International Inc. FirstCash financial services payday lending violation 2013 $19,000,000
Citizens Bank, N.A. Citizens Financial Group financial services consumer protection violation 2015 $18,500,000
Discover Bank Discover Financial Services financial services consumer protection violation 2015 $18,500,000
TransUnion TransUnion miscellaneous services consumer protection violation 2017 $16,900,000
ACE Cash Express ACE Cash Express financial services consumer protection violation 2014 $15,000,000
General Information Services and its affiliate, e-Background-checks.com, Inc.   employment screening violation 2015 $13,000,000
Castle & Cooke Mortgage, LLC   consumer protection violation 2013 $13,000,000
Mastercard International Inc. MasterCard financial services consumer protection violation 2017 $13,000,000
UniRush LLC   consumer protection violation 2017 $13,000,000
BancorpSouth Bank BancorpSouth financial services mortgage abuses 2016 $10,600,000
EZCORP Inc.   consumer protection violation 2015 $10,500,000
Santander Bank, N.A. Banco Santander financial services consumer protection violation 2016 $10,000,000
Provident Funding Associates Provident Funding Associates financial services consumer protection violation 2015 $9,000,000
TMX Finance LLC TMX Finance financial services consumer protection violation 2016 $9,000,000
Affinion Group Holdings, Inc. Apollo Global Management private equity (including portfolio companies) consumer protection violation 2015 $8,700,000
Clarity Services, Inc.   consumer protection violation 2015 $8,000,000
DriveTime Automotive Group, Inc.   consumer protection violation 2014 $8,000,000
Citibank Citigroup financial services consumer protection violation 2016 $7,890,000
Regions Bank Regions Financial financial services consumer protection violation 2015 $7,500,000
Global Client Solutions   consumer protection violation 2014 $7,000,000
CarHop aka Interstate Auto Group   consumer protection violation 2015 $6,465,000
Equifax Equifax miscellaneous services consumer protection violation 2017 $6,300,000
Wells Fargo Bank Wells Fargo financial services student loan abuses 2016 $4,010,000
Flurish, Inc. dba LendUp   consumer protection violation 2016 $3,630,000
Prospect Mortgage, LLC   consumer protection violation 2017 $3,500,000
Dealers' Financial Services   consumer protection violation 2013 $3,300,000
Security National Automotive Acceptance Company   consumer protection violation 2015 $3,280,000
U.S. Bank U.S. Bancorp financial services banking violation 2013 $3,200,000
Fort Knox National Company and Military Assistance Company   consumer protection violation 2015 $3,100,000
M&T Bank M&T Bank financial services consumer protection violation 2014 $3,100,000
Experian Experian miscellaneous services consumer protection violation 2017 $3,000,000
Continental Finance Company LLC   consumer protection violation 2015 $2,950,000
First Investors Financial Services Group Inc.   consumer protection violation 2014 $2,750,000
Freedom Stores, Inc., Freedom Acceptance Corporation, and Military Credit Services LLC   consumer protection violation 2014 $2,600,000
EOS CCA   consumer protection violation 2015 $2,593,000
Pressler & Pressler, LLP and New Century Financial Services, Inc.   consumer protection violation 2016 $2,500,000
NewDay Financial LLC   consumer protection violation 2015 $2,000,000
Nationstar Mortgage LLC Nationstar Mortgage financial services consumer protection violation 2017 $1,750,000
Residential Credit Solutions, Inc.   consumer protection violation 2015 $1,600,000
Meracord LLC   consumer protection violation 2013 $1,376,000
Intersections Inc.   consumer protection violation 2015 $1,255,000
Security National Automotive Acceptance Company   consumer protection violation 2017 $1,250,000
JPMorgan Chase JPMorgan Chase financial services consumer protection violation 2015 $900,000
Franklin Loan Corporation   consumer protection violation 2014 $730,000
Y King S Corp. dba Herbies Auto Sales   consumer protection violation 2016 $700,000
Springstone Financial, LLC LendingClub Corp. financial services consumer protection violation 2015 $700,000
Works and Lentz, Inc.   consumer protection violation 2017 $655,935
RealtySouth   consumer protection violation 2014 $500,000
Mortgage Master, Inc.   consumer protection violation 2013 $425,000
USA Discounters, Ltd.   consumer protection violation 2014 $400,000
American Advisors Group   consumer protection violation 2016 $400,000
Reverse Mortgage Solutions   consumer protection violation 2016 $325,000
RMK Financial Corporation   consumer protection violation 2015 $250,000
Guarantee Mortgage Corporation   consumer protection violation 2015 $228,000
Flagship Financial Group   consumer protection violation 2015 $225,000
Lighthouse Title   consumer protection violation 2014 $200,000
Military Credit Services, LLC   consumer protection violation 2016 $200,000
Dwolla, Inc.   consumer protection violation 2016 $100,000
LoanCare, LLC   consumer protection violation 2015 $100,000
Republic Mortgage Insurance Corporation Old Republic International financial services consumer protection violation 2013 $100,000
Payday Loan Debt Solution, Inc.   consumer protection violation 2012 $100,000
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