Violation Tracker Individual Record

Company: 
JPMorgan Chase
Current Parent Company: 
JPMorgan Chase
Penalty: 
$186,000,000
Primary Offense: 
consumer protection violation
Secondary Offense: 
credit card violation
Violation Description: 

The Consumer Financial Protection Bureau and Attorneys General in 47 states and the District of Columbia took action against JPMorgan Chase for selling bad credit card debt and allegedly illegally robo-signing court documents. The CFPB and states found that Chase sold "zombie debts" to third-party debt buyers, which include accounts that were inaccurate, settled, discharged in bankruptcy, not owed, or otherwise not collectible. The order required Chase to document and confirm debts before selling them to debt buyers or filing collections lawsuits. Chase must also prohibit debt buyers from reselling debt and is barred from selling certain debts. Chase was ordered to permanently stop all attempts to collect, enforce in court, or sell more than 528,000 consumer accounts. Chase was required to pay at least $50 million in consumer refunds and $136 million in penalties and payments to the CFPB.

Year: 
2015
Agency: 
Consumer Financial Protection Bureau
Civil or Criminal Case: 
civil
HQ Country of Parent: 
USA
HQ State of Parent: 
New York
Ownership Structure of Parent: 
publicly traded
Major Industry of Parent: 
financial services
Source Notes: 
If an online information source is not working, check the Violation Tracker Data Sources page for an updated link.
Parent company note: 
Parent-subsidiary relationship is current as of the most recent revision listed in the Update Log.