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Violation Tracker Agency Summary Page

Agency Name: Consumer Financial Protection Bureau
Penalty Total since 2000$10,083,158,163
Number of Records: 210
Note: The parent penalty totals are adjusted to account for the fact that the list of individual entries below may include both agency records and settlement announcements for the same case; or else a penalty covering multiple locations may be listed in the individual records for each of the facilities. Duplicate penalty amounts are marked with an asterisk in the individual records list below.
Top 10 Current Parent CompaniesTotal Penalty $Number of Records
Ocwen Financial$2,125,000,0001
Bank of America$757,000,0002
Wells Fargo$638,810,0004
Truist Financial$550,000,0001
JPMorgan Chase$529,200,0005
Discover Financial Services$267,500,0003
American Express$264,200,0003
Synchrony Financial$259,100,0002

Individual Penalty Records:

Click on the company or penalty amount for more information on each case. Click on the current parent name to reach the summary page for that parent company.

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CompanyCurrent ParentCurrent Parent IndustryPrimary Offense Type sort iconYearPenalty Amount
Cash America International Inc.FirstCashfinancial servicespayday lending violation2013$19,000,000
BancorpSouth BankCadence Bankfinancial servicesmortgage abuses2016$10,600,000
Freedom Mortgage CorporationFreedom Mortgagefinancial servicesmortgage abuses2019$1,750,000
BSI Financial Services mortgage abuses2019$236,500
Stonebridge Title Services Inc. kickbacks and bribery2014$30,000
Fidelity Mortgage Corporation kickbacks and bribery2014$81,076
General Information Services and its affiliate,, Inc. employment screening violation2015$13,000,000
Sterling Infosystems, Inc. employment screening violation2019$8,500,000
Trustmark National BankTrustmarkfinancial servicesdiscriminatory practices (non-employment)2021(*)Penalty amounts marked by an asterisk are ones announced by more than one agency. Parent penalty totals are adjusted to avoid double-counting. $5,000,000
Pressler & Pressler, LLP and New Century Financial Services, Inc. consumer protection violation2016$2,500,000
Student Aid Institute, Inc. consumer protection violation2016$50,000
Morgan Drexen, Inc. consumer protection violation2016$172,882,488
Dwolla, Inc. consumer protection violation2016$100,000
CitibankCitigroupfinancial servicesconsumer protection violation2016$7,890,000
CitibankCitigroupfinancial servicesconsumer protection violation2016$45,000,000
Solomon & Solomon P.C. consumer protection violation2016$65,000
Faloni & Associates LLC consumer protection violation2016$15,000
Toyota Motor Credit Corp.Toyotamotor vehiclesconsumer protection violation2016$21,900,000
Y King S Corp. dba Herbies Auto Sales consumer protection violation2016$700,000
CarHop aka Interstate Auto Group consumer protection violation2015$6,465,000
EZCORP Inc.EZCORP servicesconsumer protection violation2015$10,500,000
EOS CCA consumer protection violation2015$2,593,000
Clarity Services, Inc. consumer protection violation2015$8,000,000
Corinthian Colleges, Inc. consumer protection violation2015$531,224,267
Security National Automotive Acceptance Company consumer protection violation2015$3,280,000
Westlake Services, LLC and Wilshire Consumer Credit, LLCHankey Groupdiversifiedconsumer protection violation2015$48,350,000
Fifth Third BankFifth Third Bancorpfinancial servicesconsumer protection violation2015$21,500,000
Encore Capital GroupEncore Capital Groupfinancial servicesconsumer protection violation2015$52,000,000
Portfolio Recovery Associates consumer protection violation2015$27,000,000
Springstone Financial, LLCLendingClub servicesconsumer protection violation2015$700,000
Citizens Bank, N.A.Citizens Financial Groupfinancial servicesconsumer protection violation2015$18,500,000
Residential Credit Solutions, Inc. consumer protection violation2015$1,600,000
Paymap Inc. consumer protection violation2015$38,400,000
LoanCare, LLC consumer protection violation2015$100,000
Discover BankDiscover Financial Servicesfinancial servicesconsumer protection violation2015$18,500,000
Citibank N.A.Citigroupfinancial servicesconsumer protection violation2015$733,800,000
American Honda Finance CorporationHondamotor vehiclesconsumer protection violation2015$24,000,000
JPMorgan ChaseJPMorgan Chasefinancial servicesconsumer protection violation2015$186,000,000
Affinion Group Holdings, Inc.JPMorgan Chasefinancial servicesconsumer protection violation2015$8,700,000
Intersections Inc. consumer protection violation2015$1,255,000
Guarantee Mortgage Corporation consumer protection violation2015$228,000
RPM Mortgage, Inc. consumer protection violation2015$19,000,000
Hoffman Law Group consumer protection violation2015$27,730,579
Provident Funding AssociatesProvident Funding Associatesfinancial servicesconsumer protection violation2015$9,000,000
PayPal Inc.PayPal Holdingsfinancial servicesconsumer protection violation2015$25,000,000
SprintT-Mobile UStelecommunicationsconsumer protection violation2015$50,000,000
VerizonVerizon Communicationstelecommunicationsconsumer protection violation2015$70,000,000
Regions BankRegions Financialfinancial servicesconsumer protection violation2015$7,500,000
Fort Knox National Company and Military Assistance Company consumer protection violation2015$3,100,000
RMK Financial Corporation consumer protection violation2015$250,000
National Corrective Group consumer protection violation2015$50,000
Flagship Financial Group consumer protection violation2015$225,000
American Preferred Lending consumer protection violation2015$85,000
NewDay Financial LLC consumer protection violation2015$2,000,000
Continental Finance Company LLC consumer protection violation2015$2,950,000
Union Workers Credit Services consumer protection violation2015$70,000
Wells FargoWells Fargofinancial servicesconsumer protection violation2015$34,800,000
JPMorgan ChaseJPMorgan Chasefinancial servicesconsumer protection violation2015$900,000
Freedom Stores, Inc., Freedom Acceptance Corporation, and Military Credit Services LLC consumer protection violation2014$2,600,000
Premier Consulting Group LLC consumer protection violation2014$69,075
DriveTime Automotive Group, Inc. consumer protection violation2014$8,000,000
Franklin Loan Corporation consumer protection violation2014$730,000
M&T BankM&T Bankfinancial servicesconsumer protection violation2014$3,100,000
Lighthouse Title consumer protection violation2014$200,000
Flagstar BankFlagstar Bancorpfinancial servicesconsumer protection violation2014$37,500,000
U.S. BankU.S. Bancorpfinancial servicesconsumer protection violation2014$53,000,000
Global Client Solutions consumer protection violation2014$7,000,000
First Investors Financial Services Group Inc. consumer protection violation2014$2,750,000
USA Discounters, Ltd. consumer protection violation2014$400,000
Amerisave Mortgage Corporation and Novo Appraisal Management CompanyAmeriSave Mortgagefinancial servicesconsumer protection violation2014$19,300,000
Colfax Capital Corporation and Culver Capital, LLC, also collectively known as Rome Finance consumer protection violation2014$92,000,000
ACE Cash ExpressACE Cash Expressfinancial servicesconsumer protection violation2014$15,000,000
GE Capital Retail Bank, now known as Synchrony BankSynchrony Financialfinancial servicesconsumer protection violation2014$225,000,000
SunTrust Mortgage, Inc.Truist Financialfinancial servicesconsumer protection violation2014$550,000,000
RealtySouth consumer protection violation2014$500,000
Bank of America, N.A.Bank of Americafinancial servicesconsumer protection violation2014$747,000,000
1st Alliance Lending, LLC consumer protection violation2014$83,000
American ExpressAmerican Expressfinancial servicesconsumer protection violation2013$69,100,000
Ally Financial Inc. and Ally BankAlly Financialfinancial servicesconsumer protection violation2013$98,000,000
Ocwen Financial Corporation and Ocwen Loan ServicingOcwen Financialfinancial servicesconsumer protection violation2013$2,125,000,000
GE Capital Retail Bank and CareCreditSynchrony Financialfinancial servicesconsumer protection violation2013$34,100,000
Republic Mortgage Insurance CorporationOld Republic Internationalfinancial servicesconsumer protection violation2013$100,000
Castle & Cooke Mortgage, LLC consumer protection violation2013$13,000,000
Mortgage Master, Inc. consumer protection violation2013$425,000
Washington FederalWashington Federal servicesconsumer protection violation2013$34,000
Meracord LLC consumer protection violation2013$1,376,000
Chase Bank USA, N.A. and JPMorgan Chase Bank, N.A.JPMorgan Chasefinancial servicesconsumer protection violation2013$329,000,000
Dealers' Financial Services consumer protection violation2013$3,300,000
American Debt Settlement Solutions, Inc. consumer protection violation2013$15,000
Payday Loan Debt Solution, Inc. consumer protection violation2012$100,000
American ExpressAmerican Expressfinancial servicesconsumer protection violation2012$99,100,000
Discover BankDiscover Financial Servicesfinancial servicesconsumer protection violation2012$214,000,000
Capital One Bank (U.S.A.), N.A.Capital One Financialfinancial servicesconsumer protection violation2012$165,000,000
Santander Bank, N.A.Banco Santanderfinancial servicesconsumer protection violation2016$10,000,000
Wells Fargo BankWells Fargofinancial servicesconsumer protection violation2016$4,010,000
First National Bank of OmahaFirst National of Nebraskafinancial servicesconsumer protection violation2016$32,250,000
Bridgepoint Education, Inc.Zovio Inc.miscellaneous servicesconsumer protection violation2016$31,500,000
Flurish, Inc. dba LendUp consumer protection violation2016$3,630,000
TMX Finance LLCTMX Financefinancial servicesconsumer protection violation2016$9,000,000
Navy Federal Credit UnionNavy Federal Credit Unionfinancial servicesconsumer protection violation2016$28,500,000
American Advisors Group consumer protection violation2016$400,000
(*): Penalty amounts marked by an asterisk are ones announced by more than one agency. Parent penalty totals are adjusted to avoid double-counting.