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Violation Tracker Industry Summary Page

Industry: financial services
Penalty Total since 2000$340,660,984,318
Number of Records: 7,055
Note: The totals include only those entries matched to a parent company. The industry designation is the primary one for the parent's operations overall. The totals are adjusted to account for the fact that each parent's entries may include both agency records and settlement announcements for the same case; or else a penalty covering multiple locations may be listed in the individual records for each of the facilities. They are also adjusted to reflect cases in which federal and state or local agencies cooperated and issued separate announcements of the outcome. Duplicate or overlapping penalty amounts are marked with an asterisk in the individual records list below.
Top 10 Current Parent CompaniesTotal Penalty $Number of Records
Bank of America$83,124,221,356268
JPMorgan Chase$36,129,269,434222
Citigroup$25,540,655,365157
Wells Fargo$22,081,446,244228
Deutsche Bank$18,341,457,30276
UBS$16,880,243,334103
Goldman Sachs$16,399,475,84887
NatWest Group PLC$13,515,546,85731
BNP Paribas$12,154,369,73321
Credit Suisse$10,732,400,12649

Individual Penalty Records:

Click on the company or penalty amount for more information on each case. Click on the parent name to reach the summary page for that parent company.

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CompanyCurrent ParentPrimary Offense Type sort iconYearAgencyPenalty Amount
Discover Financial ServicesDiscover Financial Servicesconsumer protection violation2015MO-AG$760,000
Discover Financial ServicesDiscover Financial Servicesconsumer protection violation2013WV-AG$1,950,000
Ditech Financial, LLCDitech Holding Corporationconsumer protection violation2016MA-AG$1,400,000
Encompass Insurance Co.Allstateconsumer protection violation2015MA-AG$25,000
Encompass Insurance Company of MassachusettsAllstateconsumer protection violation2012MA-AG$1,972,635
Encore Capital Group Inc.Encore Capital Groupconsumer protection violation2018MULTI-AG$6,000,000
Encore Capital Group Inc., Midland Credit Management, Inc. and Midland Funding LLCEncore Capital Groupconsumer protection violation2009MD-AG$998,000
Encore Capital Group, Inc.Encore Capital Groupconsumer protection violation2015NY-AG$675,000
Fannie MaeFannie Maeconsumer protection violation2008NY-AG$12,000,000
Farmers Insurance GroupZurich Insuranceconsumer protection violation2003TX-AG$2,400,000
Fidelity National Title Insurance CompanyFidelity National Financialconsumer protection violation2002CA-AG$31,148,320
First American Title Insurance CompanyFirst American Financialconsumer protection violation2002CA-AG$7,000,000
First Niagara BankKeyCorpconsumer protection violation2003NY-AG$33,500
First USAJPMorgan Chaseconsumer protection violation2002MULTI-AG$1,300,000
Freddie MacFreddie Mac (Federal Home Loan Mortgage Corporation)consumer protection violation2008NY-AG$12,000,000
GE Capital Corp.Synchrony Financialconsumer protection violation2006CT-AG$336,000
GMAC BankAlly Financialconsumer protection violation2008NY-AG$200,000
GreenSky Servicing LLCGoldman Sachsconsumer protection violation2017NJ-AG$160,000
H&R BlockH&R Blockconsumer protection violation2003MULTI-AG$3,300,000
H&R BlockH&R Blockconsumer protection violation2009CA-AG$4,850,000
H&R BlockH&R Blockconsumer protection violation2010NY-AG$12,150,000
H&R BlockH&R Blockconsumer protection violation2008NY-AG$245,000
Hanover Insurance Co.Hanover Insuranceconsumer protection violation2009MA-AG$415,000
Hanover Insurance GroupHanover Insuranceconsumer protection violation2010MA-AG$2,500,000
Healthnow New YorkHighmark Inc.consumer protection violation2016NY-AG$60,000
HealthNow New YorkHighmark Inc.consumer protection violation2005NY-AG$5,000
HealthNow NewYork, Inc.Highmark Inc.consumer protection violation2009NY-AG$212,500
Home Loan Center, Inc.LendingTreeconsumer protection violation2010AZ-AG$1,150,000
HSBCHSBCconsumer protection violation2016MA-AG$4,000,000
HSBCHSBCconsumer protection violation2015MO-AG$825,000
HSBC Finance CorporationHSBCconsumer protection violation2013WV-AG$1,950,000
Jackson Hewitt Tax Service Inc.Jackson Hewittconsumer protection violation2019MA-AG$187,000
Jackson Hewitt, Inc.Jackson Hewittconsumer protection violation2007CA-AG$5,000,000
John Hancock Life Insurance Co.Manulife Financialconsumer protection violation2013MA-AG$40,000
JP Morgan ChaseJPMorgan Chaseconsumer protection violation2014HI-AG$2,825,000
JPMorgan ChaseJPMorgan Chaseconsumer protection violation2015CA-AG$50,000,000
JPMorgan Chase & Co.JPMorgan Chaseconsumer protection violation2013WV-AG$1,950,000
Liberty MutualLiberty Mutual Insuranceconsumer protection violation2007MA-AG$50,000
Liberty Mutual Insurance Co.Liberty Mutual Insuranceconsumer protection violation2010MA-AG$20,000
Liberty Mutual Insurance Co.Liberty Mutual Insuranceconsumer protection violation2010MA-AG$3,100,000
Liberty Mutual Insurance Group Inc.Liberty Mutual Insuranceconsumer protection violation2018MA-AG$50,000
LPL Financial LLCLPL Financialconsumer protection violation2015MULTI-AG$2,000,000
Mastercard Inc.MasterCardconsumer protection violation2018NM-AG$1,125,000
Metropolitan Life Insurance Co.MetLifeconsumer protection violation2004MA-AG$150,000
Metropolitan Life Insurance Co.MetLifeconsumer protection violation2000MA-AG$1,200,000
Metropolitan Life Insurance CompanyMetLifeconsumer protection violation2006NY-AG$19,000,000
Metropolitan Property & CasualtyZurich Insuranceconsumer protection violation2010MA-AG$20,000
Metropolitan Property & Casualty Co.Zurich Insuranceconsumer protection violation2019MS-AG$3,167,173
Metropolitan Property & Casualty Insurance Co.Zurich Insuranceconsumer protection violation2010MA-AG$3,500,000
Metropolitan Property and Casualty Insurance Co.Zurich Insuranceconsumer protection violation2013MA-AG$50,000
Metropolitan Property and Casualty Insurance Co.Zurich Insuranceconsumer protection violation2012MA-AG$395,000
Metropolitan Property and Casualty Insurance Co.Zurich Insuranceconsumer protection violation2000MA-AG$1,840,000
Midland Credit Management, Inc.Encore Capital Groupconsumer protection violation2005WV-AG$3,500,000
Midland Funding, LLCEncore Capital Groupconsumer protection violation2012MN-AG$500,000
MoneyGram Payment SystemsMoneyGram Internationalconsumer protection violation2016MULTI-AG$13,000,000
MoneyGram Payment Systems, Inc.MoneyGram Internationalconsumer protection violation2008MULTI-AG$1,100,000
MONY Life Insurance Co.Dai-ichi Lifeconsumer protection violation2000CT-AG$250,000
Morgan Stanley Capital Group Inc.Morgan Stanleyconsumer protection violation2009FL-AG$2,275,000
Mutual of OmahaMutual of Omahaconsumer protection violation2002NY-AG$10,000
Mutual of Omaha Insurance Co.Mutual of Omahaconsumer protection violation2019MA-AG$25,000
National City Commercial Capital Company LLCPNC Financial Servicesconsumer protection violation2008MULTI-AG$7,200,000
National City Commercial Capital CorporationPNC Financial Servicesconsumer protection violation2006NY-AG$817,700
Nationstar Mortgage LLCMr. Cooper Groupconsumer protection violation2018MD-AG$760,000
Nationwide InsuranceNationwideconsumer protection violation2008MS-AG$40,000,000
Nationwide InsuranceNationwideconsumer protection violation2015WV-AG$5,750,000
Nationwide Life InsuranceNationwideconsumer protection violation2005MA-AG$650,000
Nelnet Inc.Nelnetconsumer protection violation2007NY-AG$2,000,000
Nelnet, Inc.Nelnetconsumer protection violation2008NY-AG$200,000
Ocwen Financial CorporationOcwen Financialconsumer protection violation2019ME-AG$84,000
PayPalPayPal Holdingsconsumer protection violation2002NY-AG$200,000
PayPalPayPal Holdingsconsumer protection violation2004NY-AG$150,000
PayPal, Inc.PayPal Holdingsconsumer protection violation2006MULTI-AG$1,700,000
Peerless Insurance Co.Liberty Mutual Insuranceconsumer protection violation2010MA-AG$20,000
PHH Mortgage Corp.Ocwen Financialconsumer protection violation2018GA-AG$75,000
Premier Insurance Company of MassachusettsTravelersconsumer protection violation2011MA-AG$5,000,386
Progressive Direct Insurance Co.Progressiveconsumer protection violation2009MA-AG$120,000
Progressive Insurance Company of OhioProgressiveconsumer protection violation2001IA-AG$127,500
Protective Life Insurance Co.Dai-ichi Lifeconsumer protection violation2007TX-AG$1,570,000
Providian Financial Corp.JPMorgan Chaseconsumer protection violation2000CA-AG$305,500,000
Providian Financial Corp.JPMorgan Chaseconsumer protection violation2000CT-AG$1,600,000
QBE InsuranceQBE Insuranceconsumer protection violation2018MA-AG$2,400,000
QBE InsuranceQBE Insuranceconsumer protection violation2016MA-AG$375,000
Resource Life Insurance Co.Assurantconsumer protection violation2010TX-AG$2,600,000
Sallie MaeSLM Corp.consumer protection violation2007NY-AG$2,000,000
Santander Bank, N.A.Banco Santanderconsumer protection violation2015NY-AG$500,000
Santander Consumer USA Holdings Inc.Banco Santanderconsumer protection violation2017MA-AG$22,000,000
Santander Consumer USA Holdings, Inc.Banco Santanderconsumer protection violation2017DE-AG$3,875,000
Santander Securities LLCBanco Santanderconsumer protection violation2019MA-AG$100,000
Santander USA Holdings Inc.Banco Santanderconsumer protection violation2015MA-AG$5,400,000
Sentry InsuranceSentry Insuranceconsumer protection violation2014MA-AG$53,430
State FarmState Farm Insuranceconsumer protection violation2008MS-AG$74,000,000
State FarmState Farm Insuranceconsumer protection violation2000TX-AG$3,100,000
State Farm Mutual Automobile Insurance Co.State Farm Insuranceconsumer protection violation2005TX-AG$10,000,000
State Farm Mutual Insurance CompanyState Farm Insuranceconsumer protection violation2005MULTI-AG$41,000,000
State Street Corp.State Street Corp.consumer protection violation2019MA-AG$53,500,000
Stewart Title Company of CaliforniaStewart Information Servicesconsumer protection violation2002CA-AG$2,500,000
Student Loan Xpress, Inc.First Citizens BancSharesconsumer protection violation2009MULTI-AG$112,825,000
Student Loan Xpress, Inc.First Citizens BancSharesconsumer protection violation2010KY-AG$3,600,000
Student Loan Xpress, Inc.First Citizens BancSharesconsumer protection violation2007NY-AG$3,000,000
The Chubb Corp.Chubb Limitedconsumer protection violation2009MA-AG$239,011
The Insurance Company of the State of PennsylvaniaAmerican International Groupconsumer protection violation2015MA-AG$430,000
(*): Penalty amounts marked by an asterisk are ones announced by more than one agency. Parent penalty totals are adjusted to avoid double-counting.