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Violation Tracker Industry Summary Page

Industry: financial services
Penalty Total since 2000: $364,987,502,767
Number of Records: 7,424
Note: The totals include only those entries matched to a parent company. The industry designation is the primary one for the parent's operations overall. The totals are adjusted to account for the fact that each parent's entries may include both agency records and settlement announcements for the same case; or else a penalty covering multiple locations may be listed in the individual records for each of the facilities. They are also adjusted to reflect cases in which federal and state or local agencies cooperated and issued separate announcements of the outcome. Duplicate or overlapping penalty amounts are marked with an asterisk in the individual records list below.
Top 10 Current Parent CompaniesTotal Penalty $Number of Records
Bank of America$83,860,718,022283
JPMorgan Chase$36,735,865,891239
Citigroup$26,665,437,031170
Wells Fargo$25,943,801,143236
Deutsche Bank$19,684,396,13592
UBS$17,479,735,000115
Goldman Sachs$17,054,777,59197
NatWest Group PLC$14,007,380,19038
Credit Suisse$11,673,430,79257
Morgan Stanley$10,440,931,900196

Individual Penalty Records:

Click on the company or penalty amount for more information on each case. Click on the parent name to reach the summary page for that parent company.

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CompanyCurrent ParentPrimary Offense TypeYearAgency sort icon . Penalty Amount
Encore Capital GroupEncore Capital Groupconsumer protection violation2015CFPB$52,000,000
Springstone Financial, LLCLendingClub Corp.consumer protection violation2015CFPB$700,000
Citizens Bank, N.A.Citizens Financial Groupconsumer protection violation2015CFPB$18,500,000
Discover BankDiscover Financial Servicesconsumer protection violation2015CFPB$18,500,000
Citibank N.A.Citigroupconsumer protection violation2015CFPB$733,800,000
JPMorgan ChaseJPMorgan Chaseconsumer protection violation2015CFPB$186,000,000
Affinion Group Holdings, Inc.JPMorgan Chaseconsumer protection violation2015CFPB$8,700,000
Provident Funding AssociatesProvident Funding Associatesconsumer protection violation2015CFPB$9,000,000
PayPal Inc.PayPal Holdingsconsumer protection violation2015CFPB$25,000,000
Regions BankRegions Financialconsumer protection violation2015CFPB$7,500,000
Wells FargoWells Fargoconsumer protection violation2015CFPB$34,800,000
JPMorgan ChaseJPMorgan Chaseconsumer protection violation2015CFPB$900,000
M&T BankM&T Bankconsumer protection violation2014CFPB$3,100,000
Flagstar BankNew York Community Bancorpconsumer protection violation2014CFPB$37,500,000
U.S. BankU.S. Bancorpconsumer protection violation2014CFPB$53,000,000
Amerisave Mortgage Corporation and Novo Appraisal Management CompanyAmeriSave Mortgageconsumer protection violation2014CFPB$19,300,000
ACE Cash ExpressACE Cash Expressconsumer protection violation2014CFPB$15,000,000
GE Capital Retail Bank, now known as Synchrony BankSynchrony Financialconsumer protection violation2014CFPB$225,000,000
SunTrust Mortgage, Inc.Truist Financialconsumer protection violation2014CFPB$550,000,000
Bank of America, N.A.Bank of Americaconsumer protection violation2014CFPB$747,000,000
American ExpressAmerican Expressconsumer protection violation2013CFPB$69,100,000
National City Bank and its successor PNC BankPNC Financial Servicesbanking violation2013CFPB$35,000,000
Ally Financial Inc. and Ally BankAlly Financialconsumer protection violation2013CFPB$98,000,000
Ocwen Financial Corporation and Ocwen Loan ServicingOcwen Financialconsumer protection violation2013CFPB$2,125,000,000
GE Capital Retail Bank and CareCreditSynchrony Financialconsumer protection violation2013CFPB$34,100,000
Cash America International Inc.FirstCashpayday lending violation2013CFPB$19,000,000
Republic Mortgage Insurance CorporationOld Republic Internationalconsumer protection violation2013CFPB$100,000
Washington FederalWashington Federal Inc.consumer protection violation2013CFPB$34,000
Chase Bank USA, N.A. and JPMorgan Chase Bank, N.A.JPMorgan Chaseconsumer protection violation2013CFPB$329,000,000
U.S. BankU.S. Bancorpbanking violation2013CFPB$3,200,000
American ExpressAmerican Expressconsumer protection violation2012CFPB$99,100,000
Discover BankDiscover Financial Servicesconsumer protection violation2012CFPB$214,000,000
Capital One Bank (U.S.A.), N.A.Capital One Financialconsumer protection violation2012CFPB$165,000,000
Santander Bank, N.A.Banco Santanderconsumer protection violation2016CFPB$10,000,000
BancorpSouth BankCadence Bankmortgage abuses2016CFPB$10,600,000
Wells Fargo BankWells Fargoconsumer protection violation2016CFPB$4,010,000
First National Bank of OmahaFirst National of Nebraskaconsumer protection violation2016CFPB$32,250,000
Wells Fargo BankWells Fargobanking violation2016CFPB$100,000,000
TMX Finance LLCTMX Financeconsumer protection violation2016CFPB$9,000,000
Navy Federal Credit UnionNavy Federal Credit Unionconsumer protection violation2016CFPB$28,500,000
CitiFinancial Servicing and CitiMortgage, Inc.Citigroupconsumer protection violation2017CFPB$28,800,000
Prospect Mortgage, LLCHomebridge Financial Servicesconsumer protection violation2017CFPB$3,500,000
Mastercard International Inc.MasterCardconsumer protection violation2017CFPB$13,000,000
Nationstar Mortgage LLCMr. Cooper Groupconsumer protection violation2017CFPB$1,750,000
American ExpressAmerican Expressconsumer protection violation2017CFPB$96,000,000
JPMorgan Chase Bank, N.A.JPMorgan Chaseconsumer protection violation2017CFPB$4,600,000
Citibank N.A.Citigroupconsumer protection violation2017CFPB$6,000,000
Wells Fargo Bank N.A.Wells Fargoconsumer protection violation2018CFPB$500,000,000
TCF National BankHuntington Bancsharesconsumer protection violation2018CFPB$28,000,000
Citibank, N.A.Citigroupconsumer protection violation2018CFPB$335,000,000
Santander Consumer USA Inc.Banco Santanderconsumer protection violation2018CFPB$11,790,000
Enova International, Inc.Enova Internationalconsumer protection violation2019CFPB$3,200,000
USAA Federal Savings BankUSAAconsumer protection violation2019CFPB$15,500,000
Freedom Mortgage CorporationFreedom Mortgagemortgage abuses2019CFPB$1,750,000
TD Bank, N.A.Toronto-Dominion Bankconsumer protection violation2020CFPB$122,000,000
Nationstar Mortgage, LLC dba Mr. CooperMr. Cooper Groupconsumer protection violation2020CFPB$74,500,000
Washington Federal Bank, N.A.Washington Federal Inc.consumer protection violation2020CFPB$200,000
Encore Capital Group, Inc.Encore Capital Groupconsumer protection violation2020CFPB$15,079,308
Discover Bank et al.Discover Financial Servicesconsumer protection violation2020CFPB$35,000,000
Santander Consumer USA Inc.Banco Santanderconsumer protection violation2020CFPB$4,750,000
GreenSky, LLCGoldman Sachsconsumer protection violation2021CFPB$11,500,000
Trustmark National BankTrustmarkdiscriminatory practices (non-employment)2021CFPB(*)Penalty amounts marked by an asterisk are ones announced by more than one agency. Parent penalty totals are adjusted to avoid double-counting. $5,000,000
Bank of AmericaBank of Americaconsumer protection violation2022CFPB$10,000,000
U.S. BankU.S. Bancorpbanking violation2022CFPB$37,500,000
Bank of AmericaBank of Americabanking violation2022CFPB$100,000,000
Regions BankRegions Financialconsumer protection violation2022CFPB$191,000,000
Wells Fargo BankWells Fargoconsumer protection violation2022CFPB$3,700,000,000
TitleMax and TMX FinanceTMX Financeconsumer protection violation2023CFPB$15,000,000
Citizens BankCitizens Financial Groupconsumer protection violation2023CFPB$9,000,000
Wells Fargo Home Mortgage, Inc.Wells Fargoconsumer protection violation2003CA-SCCDA$25,000
R. R. Donnelley & Sons CoChatham Asset Managementenvironmental violation2017CA-SCAQMD$27,500
R. R. Donnelley & Sons Co.Chatham Asset Managementenvironmental violation2013CA-SCAQMD$7,500
Wheelabrator Norwalk Energy Co. Inc.Macquarieenvironmental violation2012CA-SCAQMD$8,900
Mercury Air CentersMacquarieenvironmental violation2011CA-SCAQMD$5,500
Wheelabrator Norwalk Energy Co. Inc.Macquarieenvironmental violation2009CA-SCAQMD$7,500
Bank of AmericaBank of Americaenvironmental violation2007CA-SCAQMD$46,000
First American TitleFirst American Financialenvironmental violation2006CA-SCAQMD$38,211
Mercury Air CentersMacquarieenvironmental violation2006CA-SCAQMD$11,750
Wheelabrator Norwalk Energy Co. Inc.Macquarieenvironmental violation2006CA-SCAQMD$9,000
Wedbush Morgan SecuritiesWedbush Securitiesenvironmental violation2006CA-SCAQMD$5,000
Mercury Air CentersMacquarieenvironmental violation2006CA-SCAQMD$10,000
Washington Mutual Bank, F. A.JPMorgan Chaseenvironmental violation2005CA-SCAQMD$23,264
Transamerica OccidentalAegonenvironmental violation2003CA-SCAQMD$5,438
First American Financial Corp.First American Financialenvironmental violation2002CA-SCAQMD$6,500
Countrywide Home LoansBank of Americaenvironmental violation2000CA-SCAQMD$5,000
Bank of America, N.A.Bank of Americaconsumer protection violation2017CA-MULTI$1,940,000
Allstate Insurance Co.Allstateinsurance violation2016CA-MULTI$600,000
Liberty Mutual Group, Inc.Liberty Mutual Insuranceconsumer protection violation2016CA-MULTI$925,000
Fidelity National Financial, Inc.Fidelity National Financialconsumer protection violation2013CA-MULTI$873,588
Metropolitan Life InsuranceMetLifekickbacks and bribery2008CA-MULTI$500,000
Prudential Insurance Co.Prudential Financialkickbacks and bribery2008CA-MULTI$350,000
Unum Insurance Co.Unumkickbacks and bribery2008CA-MULTI$250,000
Old Republic Title Co.Old Republic Internationalconsumer protection violation2002CA-MULTI$5,096,963
Synchrony BankSynchrony Financialconsumer protection violation2021CA-MULTI$3,500,000
Capital One, N.A.Capital One Financialconsumer protection violation2022CA-MULTI$2,000,000
California Physicians' Service dba Blue Shield of CaliforniaCalifornia Physicians' Serviceinsurance violation2002CA-MHC$5,000
California Physicians' Service dba Blue Shield of CaliforniaCalifornia Physicians' Serviceinsurance violation2002CA-MHC$5,000
California Physicians' Service dba Blue Shield of CaliforniaCalifornia Physicians' Serviceinsurance violation2004CA-MHC$15,000
California Physicians' Service dba Blue Shield of CaliforniaCalifornia Physicians' Serviceinsurance violation2004CA-MHC$5,000
California Physicians' Service dba Blue Shield of CaliforniaCalifornia Physicians' Serviceinsurance violation2004CA-MHC$20,000
California Physicians' Service dba Blue Shield of CaliforniaCalifornia Physicians' Serviceinsurance violation2004CA-MHC$20,000
(*): Penalty amounts marked by an asterisk are ones announced by more than one agency. Parent penalty totals are adjusted to avoid double-counting.