Violation Tracker

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Violation Tracker Industry Summary Page

Industry: financial services
Penalty Total since 2000: $387,559,149,282
Number of Records: 7,719
Note: The totals include only those entries matched to a parent company. The industry designation is the primary one for the parent's operations overall. The totals are adjusted to account for the fact that each parent's entries may include both agency records and settlement announcements for the same case; or else a penalty covering multiple locations may be listed in the individual records for each of the facilities. They are also adjusted to reflect cases in which federal and state or local agencies cooperated and issued separate announcements of the outcome. Duplicate or overlapping penalty amounts are marked with an asterisk in the individual records list below.

Top 10 Current Parent Companies	Total Penalty $	Number of Records
Bank of America	$87,286,650,890	328
JPMorgan Chase	$39,340,688,209	275
UBS	$31,069,299,125	179
Wells Fargo	$27,616,269,231	266
Citigroup	$26,945,611,792	181
Deutsche Bank	$20,011,467,563	99
Goldman Sachs	$17,729,358,987	111
NatWest Group PLC	$14,370,701,618	43
Morgan Stanley	$10,780,502,443	203
BNP Paribas	$10,363,464,666	23

Individual Penalty Records:

Click on the company or penalty amount for more information on each case. Click on the parent name to reach the summary page for that parent company.

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Company	Current Parent	Primary Offense Type	Year	Agency	Penalty Amount
Capital One Bank (U.S.A.), N.A.	Capital One Financial	consumer protection violation	2012	CFPB	$165,000,000
Santander Consumer USA Inc.	Banco Santander	consumer protection violation	2015	DOJ_RIGHTS	$9,350,000
Capital One N.A.	Capital One Financial	consumer protection violation	2012	DOJ_RIGHTS	$12,000,000
Sallie Mae Inc.	SLM Corp.	consumer protection violation	2014	DOJ_RIGHTS	$60,000,000
Santander Bank, N.A.	Banco Santander	consumer protection violation	2016	CFPB	$10,000,000
HSBC Finance Corporation	HSBC	consumer protection violation	2016	DOJ_RIGHTS	$434,500
Wells Fargo Bank	Wells Fargo	consumer protection violation	2016	CFPB	$4,010,000
First National Bank of Omaha	First National of Nebraska	consumer protection violation	2016	CFPB	$32,250,000
CompuCredit Corporation	Atlanticus Holdings	consumer protection violation	2008	FTC	$114,000,000
Capital City Mortgage Corporation	Capital City Bank Group	consumer protection violation	2005	FTC	$750,000
Citigroup Inc.	Citigroup	consumer protection violation	2002	FTC	$215,000,000
TMX Finance LLC	TMX Finance	consumer protection violation	2016	CFPB	$9,000,000
Navy Federal Credit Union	Navy Federal Credit Union	consumer protection violation	2016	CFPB	$28,500,000
Wells Fargo Bank N.A.	Wells Fargo	consumer protection violation	2016	DOJ_RIGHTS	$4,100,000
CitiMortgage, Inc.	Citigroup	consumer protection violation	2006	HUD	$650,000
Allied Home Mortgage Capital Corporation	Americus Mortgage	consumer protection violation	2003	HUD	$370,000
CitiFinancial Servicing and CitiMortgage, Inc.	Citigroup	consumer protection violation	2017	CFPB	$28,800,000
Prospect Mortgage, LLC	Homebridge Financial Services	consumer protection violation	2017	CFPB	$3,500,000
Mastercard International Inc.	MasterCard	consumer protection violation	2017	CFPB	$13,000,000
Nationstar Mortgage LLC	Mr. Cooper Group	consumer protection violation	2017	CFPB	$1,750,000
American Express	American Express	consumer protection violation	2017	CFPB	$96,000,000
JPMorgan Chase Bank, N.A.	JPMorgan Chase	consumer protection violation	2017	CFPB	$4,600,000
Wells Fargo Bank N.A., d/b/a Wells Fargo Dealer Services	Wells Fargo	consumer protection violation	2017	DOJ_RIGHTS	$5,400,000
CitiFinancial Credit Company	Citigroup	consumer protection violation	2017	DOJ_RIGHTS	$907,000
ZB N.A. (fka Zions First National Bank)	Zions Bancorporation	consumer protection violation	2017	USAO	$3,600,000
Citibank N.A.	Citigroup	consumer protection violation	2017	CFPB	$6,000,000
Wells Fargo Bank, National Association	Wells Fargo	consumer protection violation	2016	OCC	$20,000,000
Wells Fargo Bank N.A.	Wells Fargo	consumer protection violation	2018	CFPB	$500,000,000
TCF National Bank	Huntington Bancshares	consumer protection violation	2018	CFPB	$28,000,000
Citibank, N.A.	Citigroup	consumer protection violation	2018	CFPB	$335,000,000
Santander Consumer USA Inc.	Banco Santander	consumer protection violation	2018	CFPB	$11,790,000
Enova International, Inc.	Enova International	consumer protection violation	2019	CFPB	$3,200,000
USAA Federal Savings Bank	USAA	consumer protection violation	2019	CFPB	$15,500,000
PHH Mortgage Corporation	Ocwen Financial	consumer protection violation	2019	DOJ_RIGHTS	$750,000
ACE Cash Express, Inc.	ACE Cash Express	consumer protection violation	2002	CO-AG	$1,300,000
Affinion	JPMorgan Chase	consumer protection violation	2013	MULTI-AG	$30,000,000
Affinion Group, Inc.	JPMorgan Chase	consumer protection violation	2010	NY-AG	$8,000,000
Allstate	Allstate	consumer protection violation	2003	TX-AG	$3,440,000
American Automobile Insurance Co.	Allianz	consumer protection violation	2011	MA-AG	$571,394
American Bankers Insurance Co.	Assurant	consumer protection violation	2006	MA-AG	$20,000
American Express Co.	American Express	consumer protection violation	2003	NY-AG	$3,285,000
American Heritage Life Insurance Co.	Allstate	consumer protection violation	2007	TX-AG	$1,700,000
American Security Insurance Co.	Assurant	consumer protection violation	2017	MA-AG	$6,300,000
American Security Insurance Co.	Assurant	consumer protection violation	2015	MA-AG	$565,000
American Security Insurance Co.	Assurant	consumer protection violation	2019	MS-AG	$767,394
Ameriprise Financial Services, Inc.	Ameriprise Financial	consumer protection violation	2009	MA-AG	$200,000
Ameriquest Mortgage	Citigroup	consumer protection violation	2006	MULTI-AG	$325,000,000
Amica Mutual Insurance Co.	Amica Mutual Insurance	consumer protection violation	2012	MA-AG	$837,384
Aon Corp.	Aon	consumer protection violation	2008	FL-AG	$4,000,000
Arch Insurance Company	Arch Capital	consumer protection violation	2010	MD-AG	$460,000
Arthur J. Gallagher & Co.	Arthur J. Gallagher & Co.	consumer protection violation	2005	IL-AG	$27,000,000
Bank of America	Bank of America	consumer protection violation	2014	HI-AG	$2,825,000
Bank of America Corp.	Bank of America	consumer protection violation	2013	WV-AG	$1,950,000
BB&T Leasing Company	Truist Financial	consumer protection violation	2005	NY-AG	$159,097
BB&T Leasing Corporation	Truist Financial	consumer protection violation	2006	MULTI-AG	$6,000,000
Brown & Brown, Inc.	Brown & Brown	consumer protection violation	2006	FL-AG	$5,800,000
Capital One	Capital One Financial	consumer protection violation	2015	MO-AG	$740,000
CashCall and Western Sky	CashCall Inc.	consumer protection violation	2016	NC-AG	$9,000,000
CashCall Inc.	CashCall Inc.	consumer protection violation	2014	IA-AG	$1,500,000
CashCall Inc.	CashCall Inc.	consumer protection violation	2015	WV-AG	$13,000,000
CashCall Inc., WS Funding	CashCall Inc.	consumer protection violation	2017	DC-AG	$2,962,573
CashCall, Inc.	CashCall Inc.	consumer protection violation	2016	MN-AG	$11,700,000
CashCall, Inc.	CashCall Inc.	consumer protection violation	2017	VA-AG	$15,335,000
CashCall, Inc., WS Funding, LLC, and Delbert Services Corporation	CashCall Inc.	consumer protection violation	2016	CO-AG	$7,384,005
Chase Bank	JPMorgan Chase	consumer protection violation	2006	MULTI-AG	$3,850,000
Chase Bank USA N.A.	JPMorgan Chase	consumer protection violation	2015	MULTI-AG	(*)Penalty amounts marked by an asterisk are ones announced by more than one agency. Parent penalty totals are adjusted to avoid double-counting. $106,000,000
Chase Bank USA, N.A.	JPMorgan Chase	consumer protection violation	2009	NY-AG	$4,400,000
CIT Group/Equipment Financing, Inc.	First Citizens BancShares	consumer protection violation	2005	MULTI-AG	$10,000,000
CIT Technology Financing Services, Inc.	First Citizens BancShares	consumer protection violation	2005	NJ-AG	$4,360,000
CIT Technology Financing Services, Inc.	First Citizens BancShares	consumer protection violation	2004	NY-AG	$4,200,000
Citibank	Citigroup	consumer protection violation	2002	MULTI-AG	$1,600,000
Citibank	Citigroup	consumer protection violation	2008	CA-AG	$3,500,000
Citibank	Citigroup	consumer protection violation	2002	CA-AG	$1,600,000
Citibank	Citigroup	consumer protection violation	2014	HI-AG	$2,825,000
Citibank	Citigroup	consumer protection violation	2007	NY-AG	$2,000,000
Citibank/Citigroup Inc.	Citigroup	consumer protection violation	2013	WV-AG	$1,950,000
Citigroup Global Markets, Inc.	Citigroup	consumer protection violation	2014	NY-AG	$16,000,000
Citigroup Global Markets, Inc.	Citigroup	consumer protection violation	2015	NY-AG	$4,500,000
Continental American Insurance Co.	Aflac	consumer protection violation	2010	MA-AG	$25,000
Countrywide Home Loans, Inc.,	Bank of America	consumer protection violation	2006	NY-AG	$3,200,000
Credit Acceptance Corp.	Credit Acceptance Corp.	consumer protection violation	2012	MO-AG	$125,000
De Lage Landen Financial Services, Inc.	Rabobank	consumer protection violation	2005	MULTI-AG	$872,000
DeLage Landen Financial Services	Rabobank	consumer protection violation	2004	NY-AG	$405,000
Discover Bank	Discover Financial Services	consumer protection violation	2011	MN-AG	$2,000,000
Discover Financial Services	Discover Financial Services	consumer protection violation	2014	HI-AG	$2,825,000
Discover Financial Services	Discover Financial Services	consumer protection violation	2015	MO-AG	$760,000
Discover Financial Services	Discover Financial Services	consumer protection violation	2013	WV-AG	$1,950,000
Ditech Financial, LLC	Ditech Holding Corporation	consumer protection violation	2016	MA-AG	$1,400,000
Encompass Insurance Co.	Allstate	consumer protection violation	2015	MA-AG	$25,000
Encompass Insurance Company of Massachusetts	Allstate	consumer protection violation	2012	MA-AG	$1,972,635
Encore Capital Group Inc.	Encore Capital Group	consumer protection violation	2018	MULTI-AG	$6,000,000
Encore Capital Group Inc., Midland Credit Management, Inc. and Midland Funding LLC	Encore Capital Group	consumer protection violation	2009	MD-AG	$998,000
Encore Capital Group, Inc.	Encore Capital Group	consumer protection violation	2015	NY-AG	$675,000
Fannie Mae	Fannie Mae	consumer protection violation	2008	NY-AG	$12,000,000
Farmers Insurance Group	Zurich Insurance	consumer protection violation	2003	TX-AG	$2,400,000
Fidelity National Title Insurance Company	Fidelity National Financial	consumer protection violation	2002	CA-AG	$31,148,320
First American Title Insurance Company	First American Financial	consumer protection violation	2002	CA-AG	$7,000,000
First Niagara Bank	KeyCorp	consumer protection violation	2003	NY-AG	$33,500
First USA	JPMorgan Chase	consumer protection violation	2002	MULTI-AG	$1,300,000
Freddie Mac	Freddie Mac (Federal Home Loan Mortgage Corporation)	consumer protection violation	2008	NY-AG	$12,000,000
GE Capital Corp.	Synchrony Financial	consumer protection violation	2006	CT-AG	$336,000