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Violation Tracker Industry Summary Page

Industry: financial services
Penalty Total since 2000$388,802,802,308
Number of Records: 7,734
Note: The totals include only those entries matched to a parent company. The industry designation is the primary one for the parent's operations overall. The totals are adjusted to account for the fact that each parent's entries may include both agency records and settlement announcements for the same case; or else a penalty covering multiple locations may be listed in the individual records for each of the facilities. They are also adjusted to reflect cases in which federal and state or local agencies cooperated and issued separate announcements of the outcome. Duplicate or overlapping penalty amounts are marked with an asterisk in the individual records list below.
Top 10 Current Parent CompaniesTotal Penalty $Number of Records
Bank of America$87,294,650,890329
JPMorgan Chase$39,688,888,209277
UBS$31,069,299,125179
Wells Fargo$27,616,269,231266
Citigroup$26,945,611,792181
Deutsche Bank$20,011,467,56399
Goldman Sachs$17,729,358,987111
NatWest Group PLC$14,264,317,61841
Morgan Stanley$10,780,502,443203
BNP Paribas$10,363,464,66623

Individual Penalty Records:

Click on the company or penalty amount for more information on each case. Click on the parent name to reach the summary page for that parent company.

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CompanyCurrent ParentPrimary Offense Type sort iconYearAgencyPenalty Amount
ACE Cash Express, Inc.ACE Cash Expressconsumer protection violation2016WA-FIN$76,421
Quicken Loans Inc.Rocket Companies Inc.consumer protection violation2016WA-FIN$250,000
MLD Mortgage, Inc. d/b/a The Money Store and Mortgage Loan DirectMLD Mortgage Inc. dba The Money Storeconsumer protection violation2016WA-FIN$407,103
Cash Call Inc. and Western Sky Financial LLCCashCall Inc.consumer protection violation2015WA-FIN$2,000,000
New Day Financial, LLC d/b/a NewDay USANew Day Financial LLCconsumer protection violation2015WA-FIN$120,000
CashCall, Inc.CashCall Inc.consumer protection violation2014WA-FIN$6,390,670
Fifth Third Mortgage Co.Fifth Third Bancorpconsumer protection violation2014WA-FIN$228,626
Academy Mortgage Corp.Academy Mortgage Corp.consumer protection violation2014WA-FIN$17,760
Countrywide Home Loans Inc.Bank of Americaconsumer protection violation2010WA-FIN$650,000
Fidelity National Title Co.Fidelity National Financialconsumer protection violation2010WA-FIN$23,500
American General Financial ServicesOneMain Holdingsconsumer protection violation2009WA-FIN$74,984
Freedom Mortgage Corp.Freedom Mortgageconsumer protection violation2009WA-FIN$52,791
Allstate Financial Services, Inc.Allstateconsumer protection violation2003WA-FIN$58,988
MLD Mortgage Inc. dba The Money StoreMLD Mortgage Inc. dba The Money Storeconsumer protection violation2018MULTI-FIN$720,000
Mortgage Access Corp. dba Weichert Financial ServicesWeichert Financial Servicesconsumer protection violation2011MULTI-FIN$3,000,000
TD Bank, N.A.Toronto-Dominion Bankconsumer protection violation2020CFPB$122,000,000
Freedom Mortgage Corp.Freedom Mortgageconsumer protection violation2020MA-BKG$25,000
Mutual of Omaha Mortgage, Inc.Mutual of Omahaconsumer protection violation2020PA-BKG$7,000
Santander Consumer USA Inc.Banco Santanderconsumer protection violation2020VT-AG$105,000
Morgan Stanley Smith Barney FA Notes Holdings LLCMorgan Stanleyconsumer protection violation2020CA-DFPI$1,000,000
PHH Mortgage CorporationOcwen Financialconsumer protection violation2020CA-DFPI$62,000
Freedom Mortgage CorporationFreedom Mortgageconsumer protection violation2020CA-DFPI$75,000
Nationstar Mortgage, LLC dba Mr. CooperMr. Cooper Groupconsumer protection violation2020CFPB$74,500,000
Washington Federal Bank, N.A.Washington Federal Inc.consumer protection violation2020CFPB$200,000
Encore Capital Group, Inc.Encore Capital Groupconsumer protection violation2020CFPB$15,079,308
Nationstar Mortgage dba Mr. CooperMr. Cooper Groupconsumer protection violation2020MULTI-AG(*)Penalty amounts marked by an asterisk are ones announced by more than one agency. Parent penalty totals are adjusted to avoid double-counting. $86,300,000
New York Life Insurance & Annuity CorporationNew York Life Insuranceconsumer protection violation2021NY-DFS$10,929,000
Discover Bank et al.Discover Financial Servicesconsumer protection violation2020CFPB$35,000,000
Santander Consumer USA Inc.Banco Santanderconsumer protection violation2020CFPB$4,750,000
PayPal, Inc. dba VenmoPayPal Holdingsconsumer protection violation2020MN-FIN$20,000
CitibankCitigroupconsumer protection violation2021MULTI-AG$4,200,000
BB&T Equipment Finance LLCTruist Financialconsumer protection violation2021CA-DFPI$75,000
E-Trade Financial Corporate Services, Inc.Morgan Stanleyconsumer protection violation2021CT-BKG$10,000
Santander Consumer USA, Inc.Banco Santanderconsumer protection violation2021CO-AG$3,065,000
United States Fire Insurance Co.Fairfax Financial Holdingsconsumer protection violation2021CO-AG$50,000
GreenSky, LLCGoldman Sachsconsumer protection violation2021CFPB$11,500,000
LendingClub Corp.LendingClub Corp.consumer protection violation2021FTC$18,000,000
Coinbase, Inc.Coinbase Global Inc.consumer protection violation2021FL-OFR$6,500
Credit Acceptance CorporationCredit Acceptance Corp.consumer protection violation2021MA-AG$27,200,000
U.S. BankU.S. Bancorpconsumer protection violation2021MA-AG$230,000
SantanderBanco Santanderconsumer protection violation2021MS-AG$3,700,000
Navient Solutions, LLCNavientconsumer protection violation2021CT-BKG$25,400
Santander Consumer USA Inc, dba Chrysler CapitalBanco Santanderconsumer protection violation2021DOJ_RIGHTS$134,282
Rocket Mortgage, LLC fka Quicken Loans, LLCRocket Companies Inc.consumer protection violation2021MULTI-AG$500,000
Academy Mortgage Corp.Academy Mortgage Corp.consumer protection violation2021PA-BKG$232,200
Rocket Mortgage, LLC fka Quicken Loans, LLCRocket Companies Inc.consumer protection violation2021WA-FIN$87,500
Synchrony BankSynchrony Financialconsumer protection violation2021CA-MULTI$3,500,000
Cleco PowerMacquarieconsumer protection violation2004LA-PSC$18,000,000
Santander Consumer USABanco Santanderconsumer protection violation2022MA-AG$5,560,000
Mutual of Omaha Mortgage, Inc.Mutual of Omahaconsumer protection violation2022MA-BKG$25,000
LendingTree, LLCLendingTreeconsumer protection violation2021MA-BKG$34,000
NavientNavientconsumer protection violation2022MULTI-AG$1,850,000,000
El Paso Electric CompanyJPMorgan Chaseconsumer protection violation2010NM-PRC$5,000
XL Specialty Insurance CompanyAXAconsumer protection violation2021RI-FIN$15,000
CashCall, Inc. and WS Funding LLCCashCall Inc.consumer protection violation2022AZ-AG$4,800,000
NavientNavientconsumer protection violation2022ID-AG$3,972,316
Navient Corp. and Navient Solutions, LLCNavientconsumer protection violation2022NH-AG$3,590,988
Servicelink, LLCFidelity National Financialconsumer protection violation2022VA-INS$5,000
United Services Automobile Association et al.USAAconsumer protection violation2022VA-INS$71,358
Bank of AmericaBank of Americaconsumer protection violation2022CFPB$10,000,000
Regions BankRegions Financialconsumer protection violation2022CFPB$191,000,000
Encore Capital Group, Inc. et al.Encore Capital Groupconsumer protection violation2022MA-AG$12,000,000
TD Ameritrade, Inc.Charles Schwab Corp.consumer protection violation2022TX-FIN$81,750
Wells Fargo BankWells Fargoconsumer protection violation2022CFPB$3,700,000,000
TitleMax and TMX FinanceTMX Financeconsumer protection violation2023CFPB$15,000,000
Capital One, N.A.Capital One Financialconsumer protection violation2022CA-MULTI$2,000,000
Natlonstar Mortgage LLC dba Mr. CooperMr. Cooper Groupconsumer protection violation2022MN-FIN$10,157
Ocwen Loan Servicing, LLCOcwen Financialconsumer protection violation2023CA-DFPI$5,988,704
Citizens BankCitizens Financial Groupconsumer protection violation2023CFPB$9,000,000
Transamerica Life Insurance CompanyAegonconsumer protection violation2019private lawsuit-federal$195,000,000
Allianz Life Insurance Company of North AmericaAllianzconsumer protection violation2015private lawsuit-federal$251,000,000
Allianz Life Insurance Company of North AmericaAllianzconsumer protection violation2011private lawsuit-federal$68,000,000
Allstate Fire and Casualty Insurance Co.Allstateconsumer protection violation2021private lawsuit-federal$10,092,600
Allstate Insurance Co.Allstateconsumer protection violation2012private lawsuit-federal$2,727,555
National General Insurance CompanyAllstateconsumer protection violation2019private lawsuit-federal$7,500,000
Ally Financial Inc.Ally Financialconsumer protection violation2018private lawsuit-federal$19,717,222
GMAC LLCAlly Financialconsumer protection violation2014private lawsuit-federal$6,250,000
GMAC Mortgage LLCAlly Financialconsumer protection violation2016private lawsuit-federal$13,000,000
American Express Bank FSBAmerican Expressconsumer protection violation2016private lawsuit-federal$4,000,000
American Express Co.American Expressconsumer protection violation2012private lawsuit-federal$49,500,000
Associated Bank N.A.Associated Banc-Corpconsumer protection violation2013private lawsuit-federal$13,000,000
Assurant Inc.Assurantconsumer protection violation2017private lawsuit-federal$3,350,000
Assurant Inc.Assurantconsumer protection violation2016private lawsuit-federal$14,050,000
Assurant Inc.Assurantconsumer protection violation2015private lawsuit-federal$900,000
Assurant Inc.Assurantconsumer protection violation2015private lawsuit-federal$70,000,000
Assurant Inc.Assurantconsumer protection violation2014private lawsuit-federal$140,500,000
Assurant Inc.Assurantconsumer protection violation2014private lawsuit-federal$16,000,000
Auto-Owners (Mutual) Insurance CompanyAuto-Owners Insuranceconsumer protection violation2022private lawsuit-federal$8,880,000
BBVA CompassBanco Bilbao Vizcaya Argentariaconsumer protection violation2013private lawsuit-federal$11,500,000
Santander Consumer USA Inc.Banco Santanderconsumer protection violation2015private lawsuit-federal$199,407,884
Bank of AmericaBank of Americaconsumer protection violation2013private lawsuit-federal$20,000,000
Bank of America et al.Bank of Americaconsumer protection violation2020private lawsuit-federal$252,500,000
Bank of America N.A.Bank of Americaconsumer protection violation2022private lawsuit-federal$1,200,000
Bank of America N.A.Bank of Americaconsumer protection violation2022private lawsuit-federal$75,000,000
Bank of America N.A.Bank of Americaconsumer protection violation2021private lawsuit-federal$5,950,000
Bank of America N.A.Bank of Americaconsumer protection violation2020private lawsuit-federal$35,000,000
Bank of America N.A.Bank of Americaconsumer protection violation2020private lawsuit-federal$4,950,000
Bank of America N.A.Bank of Americaconsumer protection violation2018private lawsuit-federal$1,266,600,000
Bank of America N.A.Bank of Americaconsumer protection violation2018private lawsuit-federal$41,920,374
Bank of America N.A.Bank of Americaconsumer protection violation2017private lawsuit-federal$29,000,000
Bank of America N.A.Bank of Americaconsumer protection violation2016private lawsuit-federal$3,000,000
(*): Penalty amounts marked by an asterisk are ones announced by more than one agency. Parent penalty totals are adjusted to avoid double-counting.