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Violation Tracker Agency Summary Page

Agency Name: Consumer Financial Protection Bureau
Penalty Total since 2000: $17,313,234,693
Number of Records: 244
Note: The parent penalty totals are adjusted to account for the fact that the list of individual entries below may include both agency records and settlement announcements for the same case; or else a penalty covering multiple locations may be listed in the individual records for each of the facilities. Duplicate penalty amounts are marked with an asterisk in the individual records list below.
Top 10 Current Parent CompaniesTotal Penalty $Number of Records
Wells Fargo$4,338,810,0005
Ocwen Financial$2,125,000,0001
Citigroup$1,182,390,0007
Bank of America$959,000,0005
Truist Financial$550,000,0001
Equifax$531,300,0002
JPMorgan Chase$529,200,0005
Discover Financial Services$267,500,0003
American Express$264,200,0003
Synchrony Financial$259,100,0002

Individual Penalty Records:

Click on the company or penalty amount for more information on each case. Click on the current parent name to reach the summary page for that parent company.

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CompanyCurrent ParentCurrent Parent Industry sort iconPrimary Offense TypeYearPenalty Amount
SprintT-Mobile UStelecommunicationsconsumer protection violation2015$50,000,000
VerizonVerizon Communicationstelecommunicationsconsumer protection violation2015$70,000,000
Sterling Jewelers Inc.Signet Jewelersretailingconsumer protection violation2019$10,000,000
Transworld Systems, Inc.Platinum Equityprivate equity (including portfolio companies)consumer protection violation2017$2,500,000
Toyota Motor Credit Corp.Toyotamotor vehiclesconsumer protection violation2016$21,900,000
American Honda Finance CorporationHondamotor vehiclesconsumer protection violation2015$24,000,000
Nissan Motor Acceptance CorporationNissanmotor vehiclesconsumer protection violation2020$5,000,000
Hyundai Capital AmericaHyundai Motormotor vehiclesconsumer protection violation2022$19,200,000
Toyota Motor Credit CorporationToyotamotor vehiclesconsumer protection violation2023$60,000,000
Bridgepoint Education, Inc.Zovio Inc.miscellaneous servicesconsumer protection violation2016$31,500,000
TransUnionTransUnionmiscellaneous servicesconsumer protection violation2017$16,900,000
EquifaxEquifaxmiscellaneous servicesconsumer protection violation2017$6,300,000
ExperianExperianmiscellaneous servicesconsumer protection violation2017$3,000,000
Conduent Business ServicesConduentmiscellaneous servicesconsumer protection violation2017$1,100,000
Conduent Education Services, LLCConduentmiscellaneous servicesconsumer protection violation2019$3,900,000
EquifaxEquifaxmiscellaneous servicesconsumer protection violation2019$525,000,000
TransUnionTransUnionmiscellaneous servicesconsumer protection violation2023$23,000,000
CitibankCitigroupfinancial servicesconsumer protection violation2016$7,890,000
CitibankCitigroupfinancial servicesconsumer protection violation2016$45,000,000
EZCORP Inc.EZCORP Inc.financial servicesconsumer protection violation2015$10,500,000
Fifth Third BankFifth Third Bancorpfinancial servicesconsumer protection violation2015$21,500,000
Hudson City Savings BankM&T Bankfinancial servicesbanking violation2015$32,750,000
Encore Capital GroupEncore Capital Groupfinancial servicesconsumer protection violation2015$52,000,000
Springstone Financial, LLCLendingClub Corp.financial servicesconsumer protection violation2015$700,000
Citizens Bank, N.A.Citizens Financial Groupfinancial servicesconsumer protection violation2015$18,500,000
Discover BankDiscover Financial Servicesfinancial servicesconsumer protection violation2015$18,500,000
Citibank N.A.Citigroupfinancial servicesconsumer protection violation2015$733,800,000
JPMorgan ChaseJPMorgan Chasefinancial servicesconsumer protection violation2015$186,000,000
Affinion Group Holdings, Inc.JPMorgan Chasefinancial servicesconsumer protection violation2015$8,700,000
Provident Funding AssociatesProvident Funding Associatesfinancial servicesconsumer protection violation2015$9,000,000
PayPal Inc.PayPal Holdingsfinancial servicesconsumer protection violation2015$25,000,000
Regions BankRegions Financialfinancial servicesconsumer protection violation2015$7,500,000
Wells FargoWells Fargofinancial servicesconsumer protection violation2015$34,800,000
JPMorgan ChaseJPMorgan Chasefinancial servicesconsumer protection violation2015$900,000
M&T BankM&T Bankfinancial servicesconsumer protection violation2014$3,100,000
Flagstar BankNew York Community Bancorpfinancial servicesconsumer protection violation2014$37,500,000
U.S. BankU.S. Bancorpfinancial servicesconsumer protection violation2014$53,000,000
Amerisave Mortgage Corporation and Novo Appraisal Management CompanyAmeriSave Mortgagefinancial servicesconsumer protection violation2014$19,300,000
ACE Cash ExpressACE Cash Expressfinancial servicesconsumer protection violation2014$15,000,000
GE Capital Retail Bank, now known as Synchrony BankSynchrony Financialfinancial servicesconsumer protection violation2014$225,000,000
SunTrust Mortgage, Inc.Truist Financialfinancial servicesconsumer protection violation2014$550,000,000
Bank of America, N.A.Bank of Americafinancial servicesconsumer protection violation2014$747,000,000
American ExpressAmerican Expressfinancial servicesconsumer protection violation2013$69,100,000
National City Bank and its successor PNC BankPNC Financial Servicesfinancial servicesbanking violation2013$35,000,000
Ally Financial Inc. and Ally BankAlly Financialfinancial servicesconsumer protection violation2013$98,000,000
Ocwen Financial Corporation and Ocwen Loan ServicingOcwen Financialfinancial servicesconsumer protection violation2013$2,125,000,000
GE Capital Retail Bank and CareCreditSynchrony Financialfinancial servicesconsumer protection violation2013$34,100,000
Cash America International Inc.FirstCashfinancial servicespayday lending violation2013$19,000,000
Republic Mortgage Insurance CorporationOld Republic Internationalfinancial servicesconsumer protection violation2013$100,000
Washington FederalWashington Federal Inc.financial servicesconsumer protection violation2013$34,000
Chase Bank USA, N.A. and JPMorgan Chase Bank, N.A.JPMorgan Chasefinancial servicesconsumer protection violation2013$329,000,000
U.S. BankU.S. Bancorpfinancial servicesbanking violation2013$3,200,000
American ExpressAmerican Expressfinancial servicesconsumer protection violation2012$99,100,000
Discover BankDiscover Financial Servicesfinancial servicesconsumer protection violation2012$214,000,000
Capital One Bank (U.S.A.), N.A.Capital One Financialfinancial servicesconsumer protection violation2012$165,000,000
Santander Bank, N.A.Banco Santanderfinancial servicesconsumer protection violation2016$10,000,000
BancorpSouth BankCadence Bankfinancial servicesmortgage abuses2016$10,600,000
Wells Fargo BankWells Fargofinancial servicesconsumer protection violation2016$4,010,000
First National Bank of OmahaFirst National of Nebraskafinancial servicesconsumer protection violation2016$32,250,000
Wells Fargo BankWells Fargofinancial servicesbanking violation2016$100,000,000
TMX Finance LLCTMX Financefinancial servicesconsumer protection violation2016$9,000,000
Navy Federal Credit UnionNavy Federal Credit Unionfinancial servicesconsumer protection violation2016$28,500,000
CitiFinancial Servicing and CitiMortgage, Inc.Citigroupfinancial servicesconsumer protection violation2017$28,800,000
Prospect Mortgage, LLCHomebridge Financial Servicesfinancial servicesconsumer protection violation2017$3,500,000
Mastercard International Inc.MasterCardfinancial servicesconsumer protection violation2017$13,000,000
Nationstar Mortgage LLCMr. Cooper Groupfinancial servicesconsumer protection violation2017$1,750,000
American ExpressAmerican Expressfinancial servicesconsumer protection violation2017$96,000,000
JPMorgan Chase Bank, N.A.JPMorgan Chasefinancial servicesconsumer protection violation2017$4,600,000
Citibank N.A.Citigroupfinancial servicesconsumer protection violation2017$6,000,000
Wells Fargo Bank N.A.Wells Fargofinancial servicesconsumer protection violation2018$500,000,000
TCF National BankHuntington Bancsharesfinancial servicesconsumer protection violation2018$28,000,000
Citibank, N.A.Citigroupfinancial servicesconsumer protection violation2018$335,000,000
Santander Consumer USA Inc.Banco Santanderfinancial servicesconsumer protection violation2018$11,790,000
Enova International, Inc.Enova Internationalfinancial servicesconsumer protection violation2019$3,200,000
USAA Federal Savings BankUSAAfinancial servicesconsumer protection violation2019$15,500,000
Freedom Mortgage CorporationFreedom Mortgagefinancial servicesmortgage abuses2019$1,750,000
TD Bank, N.A.Toronto-Dominion Bankfinancial servicesconsumer protection violation2020$122,000,000
Nationstar Mortgage, LLC dba Mr. CooperMr. Cooper Groupfinancial servicesconsumer protection violation2020$74,500,000
Washington Federal Bank, N.A.Washington Federal Inc.financial servicesconsumer protection violation2020$200,000
Encore Capital Group, Inc.Encore Capital Groupfinancial servicesconsumer protection violation2020$15,079,308
Discover Bank et al.Discover Financial Servicesfinancial servicesconsumer protection violation2020$35,000,000
Santander Consumer USA Inc.Banco Santanderfinancial servicesconsumer protection violation2020$4,750,000
GreenSky, LLCGoldman Sachsfinancial servicesconsumer protection violation2021$11,500,000
Trustmark National BankTrustmarkfinancial servicesdiscriminatory practices (non-employment)2021(*)Penalty amounts marked by an asterisk are ones announced by more than one agency. Parent penalty totals are adjusted to avoid double-counting. $5,000,000
Bank of AmericaBank of Americafinancial servicesconsumer protection violation2022$10,000,000
U.S. BankU.S. Bancorpfinancial servicesbanking violation2022$37,500,000
Bank of AmericaBank of Americafinancial servicesbanking violation2022$100,000,000
Regions BankRegions Financialfinancial servicesconsumer protection violation2022$191,000,000
Wells Fargo BankWells Fargofinancial servicesconsumer protection violation2022$3,700,000,000
TitleMax and TMX FinanceTMX Financefinancial servicesconsumer protection violation2023$15,000,000
Citizens BankCitizens Financial Groupfinancial servicesconsumer protection violation2023$9,000,000
OneMain FinancialOneMain Holdingsfinancial servicesconsumer protection violation2023$20,000,000
Bank of AmericaBank of Americafinancial servicesconsumer protection violation2023$90,000,000
Freedom Mortgage CorporationFreedom Mortgagefinancial serviceskickbacks and bribery2023$1,750,000
Enova International Inc.Enova Internationalfinancial servicesconsumer protection violation2023$15,000,000
Citibank N.A.Citigroupfinancial servicesdiscriminatory practices (non-employment)2023$25,900,000
Bank of AmericaBank of Americafinancial servicesconsumer protection violation2023$12,000,000
U.S. BankU.S. Bancorpfinancial servicesconsumer protection violation2023$20,700,000
Westlake Services, LLC and Wilshire Consumer Credit, LLCHankey Groupdiversifiedconsumer protection violation2015$48,350,000
Trident Mortgage CompanyBerkshire Hathawaydiversifieddiscriminatory practices (non-employment)2022$22,400,000
Pressler & Pressler, LLP and New Century Financial Services, Inc. consumer protection violation2016$2,500,000
(*): Penalty amounts marked by an asterisk are ones announced by more than one agency. Parent penalty totals are adjusted to avoid double-counting.