Violation Tracker Agency Summary Page

Agency Name: 
Consumer Financial Protection Bureau
Penalty Total since 2000: 
$9,407,786,891
Number of Records: 
160
Note: 
The parent penalty totals are adjusted to account for the fact that the list of individual entries below may include both agency records and settlement announcements for the same case; or else a penalty covering multiple locations may be listed in the individual records for each of the facilities. Duplicate penalty amounts are marked with an asterisk in the individual records list below.

Top 10 Parent CompaniesTotal Penalty $Number of Records
Ocwen Financial$2,125,000,0001
Citigroup$1,156,490,0006
Bank of America$747,000,0001
Wells Fargo$638,810,0004
Truist Financial$550,000,0001
Equifax$531,300,0002
Corinthian Colleges, Inc.$531,224,2671
JPMorgan Chase$520,500,0004
American Express$264,200,0003
Discover Financial Services$232,500,0002


Individual Penalty Records:

Click on the company or penalty amount for more information on each case. Click on the parent name to reach the summary page for that parent company.
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Company Parentsort icon Parent Major Industry Primary Offense Type Year Penalty Amount
Bridgepoint Education, Inc. Zovio Inc. educational services consumer protection violation 2016 $31,500,000
Paymap Inc. Western Union financial services consumer protection violation 2015 $38,400,000
Wells Fargo Wells Fargo banking consumer protection violation 2015 $34,800,000
Wells Fargo Bank Wells Fargo banking consumer protection violation 2016 $4,010,000
Wells Fargo Bank Wells Fargo banking banking violation 2016 $100,000,000
Wells Fargo Bank N.A. Wells Fargo banking consumer protection violation 2018 $500,000,000
Washington Federal Washington Federal Inc. banking consumer protection violation 2013 $34,000
Verizon Verizon Communications telecommunications consumer protection violation 2015 $70,000,000
USAA Federal Savings Bank USAA financial services consumer protection violation 2019 $15,500,000
U.S. Bank U.S. Bancorp banking consumer protection violation 2014 $53,000,000
U.S. Bank U.S. Bancorp banking banking violation 2013 $3,200,000
SunTrust Mortgage, Inc. Truist Financial banking consumer protection violation 2014 $550,000,000
TransUnion TransUnion credit rating services consumer protection violation 2017 $16,900,000
Toyota Motor Credit Corp. Toyota motor vehicles consumer protection violation 2016 $21,900,000
TMX Finance LLC TMX Finance title lending consumer protection violation 2016 $9,000,000
TCF National Bank TCF Financial Corp. banking consumer protection violation 2018 $28,000,000
GE Capital Retail Bank, now known as Synchrony Bank Synchrony Financial financial services consumer protection violation 2014 $225,000,000
Sterling Jewelers Inc. Signet Jewelers retail-jewelry consumer protection violation 2019 $10,000,000
Regions Bank Regions Financial banking & securities consumer protection violation 2015 $7,500,000
Provident Funding Associates Provident Funding Associates mortgage lending consumer protection violation 2015 $9,000,000
National City Bank and its successor PNC Bank PNC Financial Services banking banking violation 2013 $35,000,000
Transworld Systems, Inc. Platinum Equity private equity (including portfolio companies) consumer protection violation 2017 $2,500,000
PayPal Inc. PayPal Holdings online payments consumer protection violation 2015 $25,000,000
Republic Mortgage Insurance Corporation Old Republic International insurance consumer protection violation 2013 $100,000
Ocwen Financial Corporation and Ocwen Loan Servicing Ocwen Financial financial services consumer protection violation 2013 $2,125,000,000
Navy Federal Credit Union Navy Federal Credit Union credit union consumer protection violation 2016 $28,500,000
Nationstar Mortgage LLC Mr. Cooper Group financial services consumer protection violation 2017 $1,750,000
Morgan Drexen, Inc. Morgan Drexen debt relief services consumer protection violation 2016 $172,882,488
Mastercard International Inc. MasterCard financial services consumer protection violation 2017 $13,000,000
Hudson City Savings Bank M&T Bank banking banking violation 2015 $32,750,000
M&T Bank M&T Bank banking consumer protection violation 2014 $3,100,000
Springstone Financial, LLC LendingClub Corp. financial services consumer protection violation 2015 $700,000
JPMorgan Chase JPMorgan Chase banking & securities consumer protection violation 2015 $186,000,000
JPMorgan Chase JPMorgan Chase banking & securities consumer protection violation 2015 $900,000
Chase Bank USA, N.A. and JPMorgan Chase Bank, N.A. JPMorgan Chase banking & securities consumer protection violation 2013 $329,000,000
JPMorgan Chase Bank, N.A. JPMorgan Chase banking & securities consumer protection violation 2017 $4,600,000
American Honda Finance Corporation Honda motor vehicles consumer protection violation 2015 $24,000,000
Westlake Services, LLC and Wilshire Consumer Credit, LLC Hankey Group diversified consumer protection violation 2015 $48,350,000
GE Capital Retail Bank and CareCredit General Electric diversified consumer protection violation 2013 $34,100,000
Freedom Mortgage Corporation Freedom Mortgage mortgage lending mortgage abuses 2019 $1,750,000
Flagstar Bank Flagstar Bancorp banking consumer protection violation 2014 $37,500,000
Cash America International Inc. FirstCash pawn shops payday lending violation 2013 $19,000,000
First National Bank of Omaha First National of Nebraska banking consumer protection violation 2016 $32,250,000
Fifth Third Bank Fifth Third Bancorp banking consumer protection violation 2015 $21,500,000
EZCORP Inc. EZCORP Inc. pawnshops consumer protection violation 2015 $10,500,000
Experian Experian credit rating services consumer protection violation 2017 $3,000,000
Equifax Equifax credit rating services consumer protection violation 2017 $6,300,000
Equifax Equifax credit rating services consumer protection violation 2019 $525,000,000
Enova International, Inc. Enova International online lending consumer protection violation 2019 $3,200,000
Encore Capital Group Encore Capital Group debt recovery consumer protection violation 2015 $52,000,000
Discover Bank Discover Financial Services financial services consumer protection violation 2015 $18,500,000
Discover Bank Discover Financial Services financial services consumer protection violation 2012 $214,000,000
Sprint Deutsche Telekom telecommunications consumer protection violation 2015 $50,000,000
Corinthian Colleges, Inc. Corinthian Colleges, Inc. for-profit schools consumer protection violation 2015 $531,224,267
Conduent Business Services Conduent outsourced services consumer protection violation 2017 $1,100,000
Conduent Education Services, LLC Conduent outsourced services consumer protection violation 2019 $3,900,000
Citizens Bank, N.A. Citizens Financial Group banking & securities consumer protection violation 2015 $18,500,000
Citibank Citigroup banking & securities consumer protection violation 2016 $7,890,000
Citibank Citigroup banking & securities consumer protection violation 2016 $45,000,000
Citibank N.A. Citigroup banking & securities consumer protection violation 2015 $733,800,000
CitiFinancial Servicing and CitiMortgage, Inc. Citigroup banking & securities consumer protection violation 2017 $28,800,000
Citibank N.A. Citigroup banking & securities consumer protection violation 2017 $6,000,000
Citibank, N.A. Citigroup banking & securities consumer protection violation 2018 $335,000,000
Capital One Bank (U.S.A.), N.A. Capital One Financial banking consumer protection violation 2012 $165,000,000
Bank of America, N.A. Bank of America banking consumer protection violation 2014 $747,000,000
BancorpSouth Bank BancorpSouth banking mortgage abuses 2016 $10,600,000
Santander Bank, N.A. Banco Santander banking consumer protection violation 2016 $10,000,000
Santander Consumer USA Inc. Banco Santander banking consumer protection violation 2018 $11,790,000
Affinion Group Holdings, Inc. Apollo Global Management private equity (including portfolio companies) consumer protection violation 2015 $8,700,000
Amerisave Mortgage Corporation and Novo Appraisal Management Company AmeriSave Mortgage mortgage lending consumer protection violation 2014 $19,300,000
American Express American Express financial services consumer protection violation 2013 $69,100,000
American Express American Express financial services consumer protection violation 2012 $99,100,000
American Express American Express financial services consumer protection violation 2017 $96,000,000
Ally Financial Inc. and Ally Bank Ally Financial financial services consumer protection violation 2013 $98,000,000
ACE Cash Express ACE Cash Express payday loans consumer protection violation 2014 $15,000,000
Pressler & Pressler, LLP and New Century Financial Services, Inc.   consumer protection violation 2016 $2,500,000
Student Aid Institute, Inc.   consumer protection violation 2016 $50,000
Dwolla, Inc.   consumer protection violation 2016 $100,000
Solomon & Solomon P.C.   consumer protection violation 2016 $65,000
Faloni & Associates LLC   consumer protection violation 2016 $15,000
Y King S Corp. dba Herbies Auto Sales   consumer protection violation 2016 $700,000
CarHop aka Interstate Auto Group   consumer protection violation 2015 $6,465,000
EOS CCA   consumer protection violation 2015 $2,593,000
Clarity Services, Inc.   consumer protection violation 2015 $8,000,000
General Information Services and its affiliate, e-Background-checks.com, Inc.   employment screening violation 2015 $13,000,000
Security National Automotive Acceptance Company   consumer protection violation 2015 $3,280,000
Portfolio Recovery Associates   consumer protection violation 2015 $27,000,000
Residential Credit Solutions, Inc.   consumer protection violation 2015 $1,600,000
LoanCare, LLC   consumer protection violation 2015 $100,000
Intersections Inc.   consumer protection violation 2015 $1,255,000
Guarantee Mortgage Corporation   consumer protection violation 2015 $228,000
RPM Mortgage, Inc.   consumer protection violation 2015 $19,000,000
Hoffman Law Group   consumer protection violation 2015 $27,730,579
Fort Knox National Company and Military Assistance Company   consumer protection violation 2015 $3,100,000
RMK Financial Corporation   consumer protection violation 2015 $250,000
National Corrective Group   consumer protection violation 2015 $50,000
Flagship Financial Group   consumer protection violation 2015 $225,000
American Preferred Lending   consumer protection violation 2015 $85,000
NewDay Financial LLC   consumer protection violation 2015 $2,000,000
Continental Finance Company LLC   consumer protection violation 2015 $2,950,000
Union Workers Credit Services   consumer protection violation 2015 $70,000
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