Violation Tracker Industry Summary Page

Industry: 
financial services
Penalty Total since 2000: 
$333,568,388,571
Number of Records: 
6,826
Note: 
The totals include only those entries matched to a parent company. The industry designation is the primary one for the parent's operations overall. The totals are adjusted to account for the fact that each parent's entries may include both agency records and settlement announcements for the same case; or else a penalty covering multiple locations may be listed in the individual records for each of the facilities. They are also adjusted to reflect cases in which federal and state or local agencies cooperated and issued separate announcements of the outcome. Duplicate or overlapping penalty amounts are marked with an asterisk in the individual records list below.

Top 10 Parent CompaniesTotal Penalty $Number of Records
Bank of America$82,896,776,051261
JPMorgan Chase$35,851,437,155191
Citigroup$25,535,002,360154
Wells Fargo$21,678,596,719218
Deutsche Bank$18,341,457,30276
UBS$16,853,736,33498
Goldman Sachs$16,381,931,83964
NatWest Group PLC$13,477,129,00031
BNP Paribas$12,147,863,95019
Credit Suisse$10,448,892,62645


Individual Penalty Records:

Click on the company or penalty amount for more information on each case. Click on the parent name to reach the summary page for that parent company.
Download results as CSV or XML (maximum 10,000; for access to larger downloads contact Phil Mattera)
Company Parent Primary Offense Typesort icon Year Agency Penalty Amount
Citizens Bank, N.A. Citizens Financial Group consumer protection violation 2015 CFPB $18,500,000
Paymap Inc. Western Union consumer protection violation 2015 CFPB $38,400,000
Discover Bank Discover Financial Services consumer protection violation 2015 CFPB $18,500,000
Citibank N.A. Citigroup consumer protection violation 2015 CFPB $733,800,000
JPMorgan Chase JPMorgan Chase consumer protection violation 2015 CFPB $186,000,000
Provident Funding Associates Provident Funding Associates consumer protection violation 2015 CFPB $9,000,000
PayPal Inc. PayPal Holdings consumer protection violation 2015 CFPB $25,000,000
Regions Bank Regions Financial consumer protection violation 2015 CFPB $7,500,000
Wells Fargo Wells Fargo consumer protection violation 2015 CFPB $34,800,000
JPMorgan Chase JPMorgan Chase consumer protection violation 2015 CFPB $900,000
M&T Bank M&T Bank consumer protection violation 2014 CFPB $3,100,000
Flagstar Bank Flagstar Bancorp consumer protection violation 2014 CFPB $37,500,000
U.S. Bank U.S. Bancorp consumer protection violation 2014 CFPB $53,000,000
Amerisave Mortgage Corporation and Novo Appraisal Management Company AmeriSave Mortgage consumer protection violation 2014 CFPB $19,300,000
ACE Cash Express ACE Cash Express consumer protection violation 2014 CFPB $15,000,000
GE Capital Retail Bank, now known as Synchrony Bank Synchrony Financial consumer protection violation 2014 CFPB $225,000,000
SunTrust Mortgage, Inc. Truist Financial consumer protection violation 2014 CFPB $550,000,000
Bank of America, N.A. Bank of America consumer protection violation 2014 CFPB $747,000,000
American Express American Express consumer protection violation 2013 CFPB $69,100,000
Ally Financial Inc. and Ally Bank Ally Financial consumer protection violation 2013 CFPB $98,000,000
Ocwen Financial Corporation and Ocwen Loan Servicing Ocwen Financial consumer protection violation 2013 CFPB $2,125,000,000
Republic Mortgage Insurance Corporation Old Republic International consumer protection violation 2013 CFPB $100,000
Washington Federal Washington Federal Inc. consumer protection violation 2013 CFPB $34,000
Chase Bank USA, N.A. and JPMorgan Chase Bank, N.A. JPMorgan Chase consumer protection violation 2013 CFPB $329,000,000
American Express American Express consumer protection violation 2012 CFPB $99,100,000
Discover Bank Discover Financial Services consumer protection violation 2012 CFPB $214,000,000
Capital One Bank (U.S.A.), N.A. Capital One Financial consumer protection violation 2012 CFPB $165,000,000
Sallie Mae Inc. Navient consumer protection violation 2014 DOJ_RIGHTS $60,000,000
Santander Bank, N.A. Banco Santander consumer protection violation 2016 CFPB $10,000,000
Wells Fargo Bank Wells Fargo consumer protection violation 2016 CFPB $4,010,000
First National Bank of Omaha First National of Nebraska consumer protection violation 2016 CFPB $32,250,000
MoneyGram International, Inc. MoneyGram International consumer protection violation 2009 FTC $18,000,000
CompuCredit Corporation Atlanticus Holdings consumer protection violation 2008 FTC $114,000,000
Capital City Mortgage Corporation Capital City Bank Group consumer protection violation 2005 FTC $750,000
Citigroup Inc. Citigroup consumer protection violation 2002 FTC $215,000,000
TMX Finance LLC TMX Finance consumer protection violation 2016 CFPB $9,000,000
Navy Federal Credit Union Navy Federal Credit Union consumer protection violation 2016 CFPB $28,500,000
CitiMortgage, Inc. Citigroup consumer protection violation 2006 HUD $650,000
Allied Home Mortgage Capital Corporation Americus Mortgage consumer protection violation 2003 HUD $370,000
CitiFinancial Servicing and CitiMortgage, Inc. Citigroup consumer protection violation 2017 CFPB $28,800,000
Prospect Mortgage, LLC Homebridge Financial Services consumer protection violation 2017 CFPB $3,500,000
Mastercard International Inc. MasterCard consumer protection violation 2017 CFPB $13,000,000
Nationstar Mortgage LLC Mr. Cooper Group consumer protection violation 2017 CFPB $1,750,000
American Express American Express consumer protection violation 2017 CFPB $96,000,000
JPMorgan Chase Bank, N.A. JPMorgan Chase consumer protection violation 2017 CFPB $4,600,000
ZB N.A. (fka Zions First National Bank) Zions Bancorporation consumer protection violation 2017 USAO $3,600,000
Citibank N.A. Citigroup consumer protection violation 2017 CFPB $6,000,000
Wells Fargo Bank N.A. Wells Fargo consumer protection violation 2018 CFPB $500,000,000
TCF National Bank Huntington Bancshares consumer protection violation 2018 CFPB $28,000,000
Citibank, N.A. Citigroup consumer protection violation 2018 CFPB $335,000,000
Santander Consumer USA Inc. Banco Santander consumer protection violation 2018 CFPB $11,790,000
Enova International, Inc. Enova International consumer protection violation 2019 CFPB $3,200,000
USAA Federal Savings Bank USAA consumer protection violation 2019 CFPB $15,500,000
ACE Cash Express, Inc. ACE Cash Express consumer protection violation 2002 CO-AG $1,300,000
Allstate Allstate consumer protection violation 2003 TX-AG $3,440,000
American Automobile Insurance Co. Allianz consumer protection violation 2011 MA-AG $571,394
American Bankers Insurance Co. Assurant consumer protection violation 2006 MA-AG $20,000
American Express Co. American Express consumer protection violation 2003 NY-AG $3,285,000
American Express Publishing Corporation American Express consumer protection violation 2000 MULTI-AG $200,000
American Heritage Life Insurance Co. Allstate consumer protection violation 2007 TX-AG $1,700,000
American National Insurance Co. American National Insurance consumer protection violation 2007 TX-AG $6,500,000
American Security Insurance Co. Assurant consumer protection violation 2017 MA-AG $6,300,000
American Security Insurance Co. Assurant consumer protection violation 2015 MA-AG $565,000
American Security Insurance Co. Assurant consumer protection violation 2019 MS-AG $767,394
Ameriprise Financial Services, Inc. Ameriprise Financial consumer protection violation 2009 MA-AG $200,000
Ameriquest Mortgage Citigroup consumer protection violation 2006 MULTI-AG $325,000,000
Amica Mutual Insurance Co. Amica Mutual Insurance consumer protection violation 2012 MA-AG $837,384
Aon Corp. Aon consumer protection violation 2008 FL-AG $4,000,000
Arch Insurance Company Arch Capital consumer protection violation 2010 MD-AG $460,000
Arthur J. Gallagher & Co. Arthur J. Gallagher & Co. consumer protection violation 2005 IL-AG $27,000,000
Bank of America Bank of America consumer protection violation 2014 HI-AG $2,825,000
Bank of America Corp. Bank of America consumer protection violation 2013 WV-AG $1,950,000
BB&T Leasing Company Truist Financial consumer protection violation 2005 NY-AG $159,097
BB&T Leasing Corporation Truist Financial consumer protection violation 2006 MULTI-AG $6,000,000
Brown & Brown, Inc. Brown & Brown consumer protection violation 2006 FL-AG $5,800,000
Capital One Capital One Financial consumer protection violation 2015 MO-AG $740,000
CareFirst BlueChoice CareFirst of Maryland consumer protection violation 2018 DC-AG $50,000
CashCall and Western Sky CashCall Inc. consumer protection violation 2016 NC-AG $9,000,000
CashCall Inc. CashCall Inc. consumer protection violation 2014 IA-AG $1,500,000
CashCall Inc. CashCall Inc. consumer protection violation 2015 WV-AG $13,000,000
CashCall Inc., WS Funding CashCall Inc. consumer protection violation 2017 DC-AG $2,962,573
CashCall, Inc. CashCall Inc. consumer protection violation 2016 MN-AG $11,700,000
CashCall, Inc. CashCall Inc. consumer protection violation 2017 VA-AG $15,335,000
CashCall, Inc., WS Funding, LLC, and Delbert Services Corporation CashCall Inc. consumer protection violation 2016 CO-AG $7,384,005
Chase Bank JPMorgan Chase consumer protection violation 2006 MULTI-AG $3,850,000
Chase Bank USA N.A. JPMorgan Chase consumer protection violation 2015 MULTI-AG (*) $106,000,000
Chase Bank USA, N.A. JPMorgan Chase consumer protection violation 2009 NY-AG $4,400,000
CIT Group/Equipment Financing, Inc. CIT consumer protection violation 2005 MULTI-AG $10,000,000
CIT Technology Financing Services, Inc. CIT consumer protection violation 2005 NJ-AG $4,360,000
CIT Technology Financing Services, Inc. CIT consumer protection violation 2004 NY-AG $4,200,000
Citibank Citigroup consumer protection violation 2002 MULTI-AG $1,600,000
Citibank Citigroup consumer protection violation 2008 CA-AG $3,500,000
Citibank Citigroup consumer protection violation 2002 CA-AG $1,600,000
Citibank Citigroup consumer protection violation 2014 HI-AG $2,825,000
Citibank Citigroup consumer protection violation 2007 NY-AG $2,000,000
Citibank/Citigroup Inc. Citigroup consumer protection violation 2013 WV-AG $1,950,000
Citigroup Global Markets, Inc. Citigroup consumer protection violation 2014 NY-AG $16,000,000
Citigroup Global Markets, Inc. Citigroup consumer protection violation 2015 NY-AG $4,500,000
Continental American Insurance Co. Aflac consumer protection violation 2010 MA-AG $25,000
Countrywide Home Loans, Inc., Bank of America consumer protection violation 2006 NY-AG $3,200,000
Credit Acceptance Corp. Credit Acceptance Corp. consumer protection violation 2012 MO-AG $125,000
Download results as CSV or XML (maximum 10,000; for access to larger downloads contact Phil Mattera)