Violation Tracker Industry Summary Page

Industry: 
financial services
Penalty Total since 2000: 
$330,904,834,105
Number of Records: 
6,093
Note: 
The totals include only those entries matched to a parent company. The industry designation is the primary one for the parent's operations overall. The totals are adjusted to account for the fact that each parent's entries may include both agency records and settlement announcements for the same case; or else a penalty covering multiple locations may be listed in the individual records for each of the facilities. They are also adjusted to reflect cases in which federal and state or local agencies cooperated and issued separate announcements of the outcome. Duplicate or overlapping penalty amounts are marked with an asterisk in the individual records list below.

Top 10 Parent CompaniesTotal Penalty $Number of Records
Bank of America$82,737,699,939214
JPMorgan Chase$35,744,240,670158
Citigroup$25,450,155,764122
Wells Fargo$21,340,036,745181
Deutsche Bank$18,156,533,87859
UBS$16,792,800,91083
Goldman Sachs$16,365,468,98744
Royal Bank of Scotland$13,455,904,00027
BNP Paribas$12,132,582,95017
Credit Suisse$10,410,557,62632


Individual Penalty Records:

Click on the company or penalty amount for more information on each case. Click on the parent name to reach the summary page for that parent company.
Download results as CSV or XML (maximum 10,000; for access to larger downloads contact Phil Mattera)
Company Parent Primary Offense Typesort icon Year Agency Penalty Amount
Santander Consumer USA Inc. Banco Santander consumer protection violation 2018 CFPB $11,790,000
Enova International, Inc. Enova International consumer protection violation 2019 CFPB $3,200,000
USAA Federal Savings Bank USAA consumer protection violation 2019 CFPB $15,500,000
ACE Cash Express, Inc. ACE Cash Express consumer protection violation 2002 CO-AG $1,300,000
Allstate Allstate consumer protection violation 2003 TX-AG $3,440,000
American Automobile Insurance Co. Allianz consumer protection violation 2011 MA-AG $571,394
American Bankers Insurance Co. Assurant consumer protection violation 2006 MA-AG $20,000
American Express Co. American Express consumer protection violation 2003 NY-AG $3,285,000
American Express Publishing Corporation American Express consumer protection violation 2000 MULTI-AG $200,000
American Heritage Life Insurance Co. Allstate consumer protection violation 2007 TX-AG $1,700,000
American National Insurance Co. American National Insurance consumer protection violation 2007 TX-AG $6,500,000
American Security Insurance Co. Assurant consumer protection violation 2017 MA-AG $6,300,000
American Security Insurance Co. Assurant consumer protection violation 2015 MA-AG $565,000
American Security Insurance Co. Assurant consumer protection violation 2019 MS-AG $767,394
Ameriprise Financial Services, Inc. Ameriprise Financial consumer protection violation 2009 MA-AG $200,000
Ameriquest Mortgage Citigroup consumer protection violation 2006 MULTI-AG $325,000,000
Amica Mutual Insurance Co. Amica Mutual Insurance consumer protection violation 2012 MA-AG $837,384
Aon Corp. Aon consumer protection violation 2008 FL-AG $4,000,000
Arch Insurance Company Arch Capital consumer protection violation 2010 MD-AG $460,000
Arthur J. Gallagher & Co. Arthur J. Gallagher & Co. consumer protection violation 2005 IL-AG $27,000,000
Bank of America Bank of America consumer protection violation 2014 HI-AG $2,825,000
Bank of America Corp. Bank of America consumer protection violation 2013 WV-AG $1,950,000
BB&T Leasing Company Truist Financial consumer protection violation 2005 NY-AG $159,097
BB&T Leasing Corporation Truist Financial consumer protection violation 2006 MULTI-AG $6,000,000
Brown & Brown, Inc. Brown & Brown consumer protection violation 2006 FL-AG $5,800,000
Capital One Capital One Financial consumer protection violation 2015 MO-AG $740,000
CareFirst BlueChoice CareFirst of Maryland consumer protection violation 2018 DC-AG $50,000
CashCall and Western Sky CashCall Inc. consumer protection violation 2016 NC-AG $9,000,000
CashCall Inc. CashCall Inc. consumer protection violation 2014 IA-AG $1,500,000
CashCall Inc. CashCall Inc. consumer protection violation 2015 WV-AG $13,000,000
CashCall Inc., WS Funding CashCall Inc. consumer protection violation 2017 DC-AG $2,962,573
CashCall, Inc. CashCall Inc. consumer protection violation 2016 MN-AG $11,700,000
CashCall, Inc. CashCall Inc. consumer protection violation 2017 VA-AG $15,335,000
CashCall, Inc., WS Funding, LLC, and Delbert Services Corporation CashCall Inc. consumer protection violation 2016 CO-AG $7,384,005
Chase Bank JPMorgan Chase consumer protection violation 2006 MULTI-AG $3,850,000
Chase Bank USA N.A. JPMorgan Chase consumer protection violation 2015 MULTI-AG (*) $106,000,000
Chase Bank USA, N.A. JPMorgan Chase consumer protection violation 2009 NY-AG $4,400,000
CIT Group/Equipment Financing, Inc. CIT consumer protection violation 2005 MULTI-AG $10,000,000
CIT Technology Financing Services, Inc. CIT consumer protection violation 2005 NJ-AG $4,360,000
CIT Technology Financing Services, Inc. CIT consumer protection violation 2004 NY-AG $4,200,000
Citibank Citigroup consumer protection violation 2002 MULTI-AG $1,600,000
Citibank Citigroup consumer protection violation 2008 CA-AG $3,500,000
Citibank Citigroup consumer protection violation 2002 CA-AG $1,600,000
Citibank Citigroup consumer protection violation 2014 HI-AG $2,825,000
Citibank Citigroup consumer protection violation 2007 NY-AG $2,000,000
Citibank/Citigroup Inc. Citigroup consumer protection violation 2013 WV-AG $1,950,000
Citigroup Global Markets, Inc. Citigroup consumer protection violation 2014 NY-AG $16,000,000
Citigroup Global Markets, Inc. Citigroup consumer protection violation 2015 NY-AG $4,500,000
Continental American Insurance Co. Aflac consumer protection violation 2010 MA-AG $25,000
Countrywide Home Loans, Inc., Bank of America consumer protection violation 2006 NY-AG $3,200,000
De Lage Landen Financial Services, Inc. Rabobank consumer protection violation 2005 MULTI-AG $872,000
DeLage Landen Financial Services Rabobank consumer protection violation 2004 NY-AG $405,000
Discover Bank Discover Financial Services consumer protection violation 2011 MN-AG $2,000,000
Discover Financial Services Discover Financial Services consumer protection violation 2014 HI-AG $2,825,000
Discover Financial Services Discover Financial Services consumer protection violation 2015 MO-AG $760,000
Discover Financial Services Discover Financial Services consumer protection violation 2013 WV-AG $1,950,000
Ditech Financial, LLC Ditech Holding Corporation consumer protection violation 2016 MA-AG $1,400,000
Encompass Insurance Co. Allstate consumer protection violation 2015 MA-AG $25,000
Encompass Insurance Company of Massachusetts Allstate consumer protection violation 2012 MA-AG $1,972,635
Encore Capital Group Inc. Encore Capital Group consumer protection violation 2018 MULTI-AG $6,000,000
Encore Capital Group Inc., Midland Credit Management, Inc. and Midland Funding LLC Encore Capital Group consumer protection violation 2009 MD-AG $998,000
Encore Capital Group, Inc. Encore Capital Group consumer protection violation 2015 NY-AG $675,000
Fannie Mae Fannie Mae consumer protection violation 2008 NY-AG $12,000,000
Farmers Insurance Group Zurich Insurance consumer protection violation 2003 TX-AG $2,400,000
First American Title Insurance Company First American Financial consumer protection violation 2002 CA-AG $7,000,000
First Niagara Bank KeyCorp consumer protection violation 2003 NY-AG $33,500
First USA JPMorgan Chase consumer protection violation 2002 MULTI-AG $1,300,000
Freddie Mac Freddie Mac (Federal Home Loan Mortgage Corporation) consumer protection violation 2008 NY-AG $12,000,000
GMAC Bank Ally Financial consumer protection violation 2008 NY-AG $200,000
H&R Block H&R Block consumer protection violation 2003 MULTI-AG $3,300,000
H&R Block H&R Block consumer protection violation 2009 CA-AG $4,850,000
H&R Block H&R Block consumer protection violation 2010 NY-AG $12,150,000
H&R Block H&R Block consumer protection violation 2008 NY-AG $245,000
Hanover Insurance Co. Hanover Insurance consumer protection violation 2009 MA-AG $415,000
Hanover Insurance Group Hanover Insurance consumer protection violation 2010 MA-AG $2,500,000
Healthnow New York Highmark Inc. consumer protection violation 2016 NY-AG $60,000
HealthNow New York Highmark Inc. consumer protection violation 2005 NY-AG $5,000
HealthNow NewYork, Inc. Highmark Inc. consumer protection violation 2009 NY-AG $212,500
Home Loan Center, Inc. LendingTree consumer protection violation 2010 AZ-AG $1,150,000
HSBC HSBC consumer protection violation 2016 MA-AG $4,000,000
HSBC HSBC consumer protection violation 2015 MO-AG $825,000
HSBC Finance Corporation HSBC consumer protection violation 2013 WV-AG $1,950,000
Jackson Hewitt Tax Service Inc. Jackson Hewitt consumer protection violation 2019 MA-AG $187,000
Jackson Hewitt, Inc. Jackson Hewitt consumer protection violation 2007 CA-AG $5,000,000
John Hancock Life Insurance Co. Manulife Financial consumer protection violation 2013 MA-AG $40,000
JP Morgan Chase JPMorgan Chase consumer protection violation 2014 HI-AG $2,825,000
JPMorgan Chase JPMorgan Chase consumer protection violation 2015 CA-AG $50,000,000
JPMorgan Chase & Co. JPMorgan Chase consumer protection violation 2013 WV-AG $1,950,000
Liberty Mutual Liberty Mutual Insurance consumer protection violation 2007 MA-AG $50,000
Liberty Mutual Insurance Co. Liberty Mutual Insurance consumer protection violation 2010 MA-AG $20,000
Liberty Mutual Insurance Co. Liberty Mutual Insurance consumer protection violation 2010 MA-AG $3,100,000
Liberty Mutual Insurance Group Inc. Liberty Mutual Insurance consumer protection violation 2018 MA-AG $50,000
LPL Financial LLC LPL Financial consumer protection violation 2015 MULTI-AG $2,000,000
Mastercard Inc. MasterCard consumer protection violation 2018 NM-AG $1,125,000
Metropolitan Life Insurance Co. MetLife consumer protection violation 2004 MA-AG $150,000
Metropolitan Life Insurance Co. MetLife consumer protection violation 2000 MA-AG $1,200,000
Metropolitan Life Insurance Company MetLife consumer protection violation 2006 NY-AG $19,000,000
Metropolitan Property & Casualty MetLife consumer protection violation 2010 MA-AG $20,000
Metropolitan Property & Casualty Co. MetLife consumer protection violation 2019 MS-AG $3,167,173
Metropolitan Property & Casualty Insurance Co. MetLife consumer protection violation 2010 MA-AG $3,500,000
Metropolitan Property and Casualty Insurance Co. MetLife consumer protection violation 2013 MA-AG $50,000
Download results as CSV or XML (maximum 10,000; for access to larger downloads contact Phil Mattera)