Violation Tracker Industry Summary Page

Industry: 
financial services
Penalty Total since 2000: 
$317,365,347,106
Number of Records: 
2,876
Note: 
The totals include only those entries matched to a parent company. The industry designation is the primary one for the parent's operations overall. The totals are adjusted to account for the fact that each parent's entries may include both agency records and settlement announcements for the same case; or else a penalty covering multiple locations may be listed in the individual records for each of the facilities. They are also adjusted to reflect cases in which federal and state or local agencies cooperated and issued separate announcements of the outcome. Duplicate or overlapping penalty amounts are marked with an asterisk in the individual records list below.

Top 10 Parent CompaniesTotal Penalty $Number of Records
Bank of America$82,630,515,262182
JPMorgan Chase$34,512,629,073139
Citigroup$24,998,997,07298
Wells Fargo$21,102,241,886148
Deutsche Bank$17,970,400,77851
UBS$16,756,803,33165
Royal Bank of Scotland$13,455,904,00027
Goldman Sachs$13,140,380,98738
Credit Suisse$10,394,957,62629
BNP Paribas$9,892,332,95016


Individual Penalty Records:

Click on the company or penalty amount for more information on each case. Click on the parent name to reach the summary page for that parent company.
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Company Parent Primary Offense Typesort icon Year Agency Penalty Amount
CashCall Inc. CashCall Inc. consumer protection violation 2015 WV-AG $13,000,000
CashCall Inc., WS Funding CashCall Inc. consumer protection violation 2017 DC-AG $2,962,573
CashCall, Inc. CashCall Inc. consumer protection violation 2016 MN-AG $11,700,000
CashCall, Inc. CashCall Inc. consumer protection violation 2017 VA-AG $15,335,000
CashCall, Inc., WS Funding, LLC, and Delbert Services Corporation CashCall Inc. consumer protection violation 2016 CO-AG $7,384,005
Chase Bank JPMorgan Chase consumer protection violation 2006 MULTI-AG $3,850,000
Chase Bank USA N.A. JPMorgan Chase consumer protection violation 2015 MULTI-AG (*) $106,000,000
Chase Bank USA, N.A. JPMorgan Chase consumer protection violation 2009 NY-AG $4,400,000
CIT Group/Equipment Financing, Inc. CIT consumer protection violation 2005 MULTI-AG $10,000,000
CIT Technology Financing Services, Inc. CIT consumer protection violation 2005 NJ-AG $4,360,000
CIT Technology Financing Services, Inc. CIT consumer protection violation 2004 NY-AG $4,200,000
Citibank Citigroup consumer protection violation 2002 MULTI-AG $1,600,000
Citibank Citigroup consumer protection violation 2008 CA-AG $3,500,000
Citibank Citigroup consumer protection violation 2002 CA-AG $1,600,000
Citibank Citigroup consumer protection violation 2014 HI-AG $2,825,000
Citibank Citigroup consumer protection violation 2007 NY-AG $2,000,000
Citibank/Citigroup Inc. Citigroup consumer protection violation 2013 WV-AG $1,950,000
Citigroup Global Markets, Inc. Citigroup consumer protection violation 2014 NY-AG $16,000,000
Citigroup Global Markets, Inc. Citigroup consumer protection violation 2015 NY-AG $4,500,000
Continental American Insurance Co. Aflac consumer protection violation 2010 MA-AG $25,000
Countrywide Home Loans, Inc., Bank of America consumer protection violation 2006 NY-AG $3,200,000
De Lage Landen Financial Services, Inc. Rabobank consumer protection violation 2005 MULTI-AG $872,000
DeLage Landen Financial Services Rabobank consumer protection violation 2004 NY-AG $405,000
Discover Bank Discover Financial Services consumer protection violation 2011 MN-AG $2,000,000
Discover Financial Services Discover Financial Services consumer protection violation 2014 HI-AG $2,825,000
Discover Financial Services Discover Financial Services consumer protection violation 2015 MO-AG $760,000
Discover Financial Services Discover Financial Services consumer protection violation 2013 WV-AG $1,950,000
Ditech Financial, LLC Ditech Holding Corporation consumer protection violation 2016 MA-AG $1,400,000
Encompass Insurance Co. Allstate consumer protection violation 2015 MA-AG $25,000
Encompass Insurance Company of Massachusetts Allstate consumer protection violation 2012 MA-AG $1,972,635
Encore Capital Group Inc. Encore Capital Group consumer protection violation 2018 MULTI-AG $6,000,000
Encore Capital Group Inc., Midland Credit Management, Inc. and Midland Funding LLC Encore Capital Group consumer protection violation 2009 MD-AG $998,000
Encore Capital Group, Inc. Encore Capital Group consumer protection violation 2015 NY-AG $675,000
Fannie Mae Fannie Mae consumer protection violation 2008 NY-AG $12,000,000
Farmers Insurance Group Zurich Insurance consumer protection violation 2003 TX-AG $2,400,000
First American Title Insurance Company First American Financial consumer protection violation 2002 CA-AG $7,000,000
First Niagara Bank KeyCorp consumer protection violation 2003 NY-AG $33,500
First USA JPMorgan Chase consumer protection violation 2002 MULTI-AG $1,300,000
Freddie Mac Freddie Mac (Federal Home Loan Mortgage Corporation) consumer protection violation 2008 NY-AG $12,000,000
GMAC Bank Ally Financial consumer protection violation 2008 NY-AG $200,000
Great American Insurance Co. American Financial Group consumer protection violation 2009 MA-AG $176,000
Great American Life Insurance Company American Financial Group consumer protection violation 2009 MN-AG $50,000,000
H&R Block H&R Block consumer protection violation 2003 MULTI-AG $3,300,000
H&R Block H&R Block consumer protection violation 2009 CA-AG $4,850,000
H&R Block H&R Block consumer protection violation 2010 NY-AG $12,150,000
H&R Block H&R Block consumer protection violation 2008 NY-AG $245,000
Hanover Insurance Co. Hanover Insurance consumer protection violation 2009 MA-AG $415,000
Hanover Insurance Group Hanover Insurance consumer protection violation 2010 MA-AG $2,500,000
Home Loan Center, Inc. LendingTree consumer protection violation 2010 AZ-AG $1,150,000
HSBC HSBC consumer protection violation 2016 MA-AG $4,000,000
HSBC HSBC consumer protection violation 2015 MO-AG $825,000
HSBC Finance Corporation HSBC consumer protection violation 2013 WV-AG $1,950,000
Jackson Hewitt Tax Service Inc. Jackson Hewitt consumer protection violation 2019 MA-AG $187,000
Jackson Hewitt, Inc. Jackson Hewitt consumer protection violation 2007 CA-AG $5,000,000
John Hancock Life Insurance Co. Manulife Financial consumer protection violation 2013 MA-AG $40,000
JP Morgan Chase JPMorgan Chase consumer protection violation 2014 HI-AG $2,825,000
JPMorgan Chase JPMorgan Chase consumer protection violation 2015 CA-AG $50,000,000
JPMorgan Chase & Co. JPMorgan Chase consumer protection violation 2013 WV-AG $1,950,000
Liberty Mutual Liberty Mutual Insurance consumer protection violation 2007 MA-AG $50,000
Liberty Mutual Insurance Co. Liberty Mutual Insurance consumer protection violation 2010 MA-AG $20,000
Liberty Mutual Insurance Co. Liberty Mutual Insurance consumer protection violation 2010 MA-AG $3,100,000
Liberty Mutual Insurance Group Inc. Liberty Mutual Insurance consumer protection violation 2018 MA-AG $50,000
Mastercard Inc. MasterCard consumer protection violation 2018 NM-AG $1,125,000
Metropolitan Life Insurance Co. MetLife consumer protection violation 2004 MA-AG $150,000
Metropolitan Life Insurance Co. MetLife consumer protection violation 2000 MA-AG $1,200,000
Metropolitan Life Insurance Company MetLife consumer protection violation 2006 NY-AG $19,000,000
Metropolitan Property & Casualty MetLife consumer protection violation 2010 MA-AG $20,000
Metropolitan Property & Casualty Co. MetLife consumer protection violation 2019 MS-AG $3,167,173
Metropolitan Property & Casualty Insurance Co. MetLife consumer protection violation 2010 MA-AG $3,500,000
Metropolitan Property and Casualty Insurance Co. MetLife consumer protection violation 2013 MA-AG $50,000
Metropolitan Property and Casualty Insurance Co. MetLife consumer protection violation 2012 MA-AG $395,000
Metropolitan Property and Casualty Insurance Co. MetLife consumer protection violation 2000 MA-AG $1,840,000
Midland Credit Management, Inc. Encore Capital Group consumer protection violation 2005 WV-AG $3,500,000
Midland Funding, LLC Encore Capital Group consumer protection violation 2012 MN-AG $500,000
MoneyGram Payment Systems MoneyGram International consumer protection violation 2016 MULTI-AG $13,000,000
MoneyGram Payment Systems, Inc. MoneyGram International consumer protection violation 2008 MULTI-AG $1,100,000
MONY Life Insurance Co. AXA consumer protection violation 2000 CT-AG $250,000
Morgan Stanley Capital Group Inc. Morgan Stanley consumer protection violation 2009 FL-AG $2,275,000
Mutual of Omaha Mutual of Omaha consumer protection violation 2002 NY-AG $10,000
Mutual of Omaha Insurance Co. Mutual of Omaha consumer protection violation 2019 MA-AG $25,000
National City Commercial Capital Company LLC PNC Financial Services consumer protection violation 2008 MULTI-AG $7,200,000
National City Commercial Capital Corporation PNC Financial Services consumer protection violation 2006 NY-AG $817,700
Nationstar Mortgage LLC Mr. Cooper Group consumer protection violation 2018 MD-AG $760,000
Nationwide Insurance Nationwide consumer protection violation 2008 MS-AG $40,000,000
Nationwide Insurance Nationwide consumer protection violation 2015 WV-AG $5,750,000
Nationwide Life Insurance Nationwide consumer protection violation 2005 MA-AG $650,000
Nelnet Inc. Nelnet consumer protection violation 2007 NY-AG $2,000,000
Nelnet, Inc. Nelnet consumer protection violation 2008 NY-AG $200,000
Ocwen Financial Corporation Ocwen Financial consumer protection violation 2019 ME-AG $84,000
PayPal PayPal Holdings consumer protection violation 2002 NY-AG $200,000
PayPal PayPal Holdings consumer protection violation 2004 NY-AG $150,000
PayPal, Inc. PayPal Holdings consumer protection violation 2006 MULTI-AG $1,700,000
PHH Mortgage Corp. Ocwen Financial consumer protection violation 2018 GA-AG $75,000
Premier Insurance Company of Massachusetts Travelers consumer protection violation 2011 MA-AG $5,000,386
Progressive Insurance Company of Ohio Progressive consumer protection violation 2001 IA-AG $127,500
Providian Financial Corp. JPMorgan Chase consumer protection violation 2000 CA-AG $305,500,000
Providian Financial Corp. JPMorgan Chase consumer protection violation 2000 CT-AG $1,600,000
Sallie Mae Navient consumer protection violation 2007 NY-AG $2,000,000
Santander Bank, N.A. Banco Santander consumer protection violation 2015 NY-AG $500,000
Santander Consumer USA Holdings Inc. Banco Santander consumer protection violation 2017 MA-AG $22,000,000
Santander Consumer USA Holdings, Inc. Banco Santander consumer protection violation 2017 DE-AG $3,875,000
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