Violation Tracker Industry Summary Page

Industry: 
financial services
Penalty Total since 2000: 
$325,206,110,617
Number of Records: 
5,976
Note: 
The totals include only those entries matched to a parent company. The industry designation is the primary one for the parent's operations overall. The totals are adjusted to account for the fact that each parent's entries may include both agency records and settlement announcements for the same case; or else a penalty covering multiple locations may be listed in the individual records for each of the facilities. They are also adjusted to reflect cases in which federal and state or local agencies cooperated and issued separate announcements of the outcome. Duplicate or overlapping penalty amounts are marked with an asterisk in the individual records list below.

Top 10 Parent CompaniesTotal Penalty $Number of Records
Bank of America$82,700,046,034213
JPMorgan Chase$34,530,243,993154
Citigroup$25,045,655,764120
Wells Fargo$21,199,943,231179
Deutsche Bank$18,156,533,87859
UBS$16,792,800,91083
Royal Bank of Scotland$13,455,904,00027
Goldman Sachs$13,140,380,98740
BNP Paribas$12,132,582,95017
Credit Suisse$10,409,957,62631


Individual Penalty Records:

Click on the company or penalty amount for more information on each case. Click on the parent name to reach the summary page for that parent company.
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Company Parent Primary Offense Typesort icon Year Agency Penalty Amount
PrimeLending, A PlainsCapital Company Hilltop Holdings consumer protection violation 2016 CA-DBO $1,619,523
Guaranteed Rate, Inc. Guaranteed Rate Inc. consumer protection violation 2017 CA-DBO $50,000
Amerisave Mortgage Corp. AmeriSave Mortgage consumer protection violation 2017 CA-DBO $50,000
MLD Mortgage, Inc. dba The Money Store dba Mortgage Lending Direct MLD Mortgage Inc. dba The Money Store consumer protection violation 2017 CA-DBO $30,000
Homebridge Financial Services, Inc. Homebridge Financial Services consumer protection violation 2017 CA-DBO $80,000
Bannockburn Global Forex, LLC First Financial Bancorp. consumer protection violation 2017 CA-DBO $500,000
Nationstar Mortgage, LLC dba Mr. Cooper Mr. Cooper Group consumer protection violation 2017 CA-DBO $9,118,784
Santander Consumer USA, Inc. Banco Santander consumer protection violation 2018 CA-DBO $300,000
SunTrust Mortgage, Inc. Truist Financial consumer protection violation 2019 CA-DBO $349,015
CitiMortgage, Inc. Citigroup consumer protection violation 2019 CA-DBO $7,800,000
OneMain Financial Group, LLC OneMain Holdings consumer protection violation 2019 CA-DBO $150,000
Freedom Mortgage Corp. Freedom Mortgage consumer protection violation 2009 CT-BKG $43,000
PHH Mortgage Corp. dba Century Mortgage Ocwen Financial consumer protection violation 2009 CT-BKG $6,000
Citigroup Global Markets Inc. Citigroup consumer protection violation 2009 CT-BKG $75,000
Prospect Mortgage Company, LLC Homebridge Financial Services consumer protection violation 2010 CT-BKG $33,000
PHH Mortgage Corp. dba Century Mortgage Ocwen Financial consumer protection violation 2013 CT-BKG $29,000
Santander Consumer USA Inc. Banco Santander consumer protection violation 2018 CT-BKG $100,000
Heartland Payment Systems, LLC dba HPS Heartland Payroll Solutions, Inc. Global Payments Inc. consumer protection violation 2019 CT-BKG $12,450
ACE Cash Express, Inc. dba ACE America's Cash Express ACE Cash Express consumer protection violation 2002 FL-OFR $500,000
CitiFinancial, Inc. Citigroup consumer protection violation 2003 FL-OFR $8,199
Saxon Mortgage Services, Inc. Morgan Stanley consumer protection violation 2012 FL-OFR $15,000
Moneygram Payment Systems, Inc. MoneyGram International consumer protection violation 2015 FL-OFR $7,500
PayPal, Inc. PayPal Holdings consumer protection violation 2015 FL-OFR $14,500
American Express Travel Related Services Co, Inc. American Express consumer protection violation 2015 FL-OFR $9,000
ACE Cash Express, Inc. ACE Cash Express consumer protection violation 2016 FL-OFR $28,000
Western Union International Services LLC Western Union consumer protection violation 2019 FL-OFR $10,000
Taylor, Bean & Whitaker Mortgage Corp. Taylor, Bean & Whitaker consumer protection violation 2009 IL-BKG $20,000
GMAC Mortgage, LLC Ally Financial consumer protection violation 2010 IL-BKG $50,000
Countrywide Home Loans, Inc. Bank of America consumer protection violation 2010 IL-BKG $54,000
Quicken Loans, Inc. Quicken Loans consumer protection violation 2011 IL-BKG $75,000
Allied Home Mortgage Corp. Americus Mortgage consumer protection violation 2012 IL-BKG $7,500
GMAC Mortgage, LLC dba Ditech Ally Financial consumer protection violation 2013 IL-BKG $15,000
Conseco Finance Servicing Corp. CNO Financial consumer protection violation 2002 KS-BKG $7,275,000
Nationstar Mortgage LLC Mr. Cooper Group consumer protection violation 2008 KY-FIN $105,000
Taylor Bean & Whitaker Mortgage Corp. Taylor, Bean & Whitaker consumer protection violation 2008 KY-FIN $75,000
AmeriSave Mortgage Corp. AmeriSave Mortgage consumer protection violation 2009 KY-FIN $18,000
Allied Home Mortgage Capital Corp. Americus Mortgage consumer protection violation 2009 KY-FIN $5,740
Mortgage Access Corp. dba Weichert Financial Services Weichert Financial Services consumer protection violation 2009 KY-FIN $5,000
James B. Nutter & Company James B. Nutter & Company consumer protection violation 2010 KY-FIN $24,000
PHH Mortgage Corp. Ocwen Financial consumer protection violation 2010 KY-FIN $8,000
Nationstar Mortgage LLC Mr. Cooper Group consumer protection violation 2010 KY-FIN $19,500
Provident Funding Associates, LP Provident Funding Associates consumer protection violation 2011 KY-FIN $66,000
PHH Mortgage Corp. Ocwen Financial consumer protection violation 2011 KY-FIN $5,000
Bannockburn Global Forex, LLC First Financial Bancorp. consumer protection violation 2015 KY-FIN $25,000
Cash America International, Inc. FirstCash consumer protection violation 2015 KY-FIN $116,998
LendingTree, LLC LendingTree consumer protection violation 2016 KY-FIN $25,000
Nationstar Mortgage LLC Mr. Cooper Group consumer protection violation 2016 KY-FIN $6,000
AmeriSave Mortgage Corp. AmeriSave Mortgage consumer protection violation 2019 KY-FIN $5,000
AmeriSave Mortgage Corp. AmeriSave Mortgage consumer protection violation 2010 MA-BKG $25,000
Nationstar Mortgage LLC Mr. Cooper Group consumer protection violation 2011 MA-BKG $25,000
Prospect Mortgage, LLC Homebridge Financial Services consumer protection violation 2013 MA-BKG $25,000
Guaranteed Rate, Inc. Guaranteed Rate Inc. consumer protection violation 2014 MA-BKG $25,000
LendingClub Corp. and Springstone Financial, LLC LendingClub Corp. consumer protection violation 2018 MA-BKG $2,000,000
Quicken Loans, Inc. and One Reverse Mortgage, LLC Quicken Loans consumer protection violation 2018 MA-BKG $250,000
Ace Cash Express Inc. ACE Cash Express consumer protection violation 2002 MD-FIN $164,000
Saxon Mortgage Services Morgan Stanley consumer protection violation 2010 MD-FIN $71,000
ACE Cash Express, Inc. ACE Cash Express consumer protection violation 2015 MD-FIN $353,286
Western Sky Financial, LLC and CashCall, Inc. CashCall Inc. consumer protection violation 2015 MI-FIN $2,200,000
Bannockburn Global Forex, LLC First Financial Bancorp. consumer protection violation 2016 MI-FIN $146,000
Countrywide Home Loans Inc. Bank of America consumer protection violation 2008 NC-BKG $1,611,500
Western Sky Financial LLC et al. CashCall Inc. consumer protection violation 2016 NC-BKG $9,275,000
CitiFinancial, Inc. Citigroup consumer protection violation 2007 NE-DBF $81,500
Great Plains Specialty Finance, Inc., d/b/a Check 'n Go CNG Financial consumer protection violation 2007 NE-DBF $10,200
American General Financial Services, Inc. OneMain Holdings consumer protection violation 2008 NE-DBF $30,000
Household Finance Corpoation HSBC consumer protection violation 2008 NE-DBF $55,000
MoneyGram Payment Systems, Inc. MoneyGram International consumer protection violation 2008 NE-DBF $6,000
Great Plains Specialty Finance, Inc., d/b/a Check 'n Go CNG Financial consumer protection violation 2009 NE-DBF $42,850
Great Plains Specialty Finance, Inc., d/b/a Check 'n Go CNG Financial consumer protection violation 2009 NE-DBF $5,500
Great Plains Specialty Finance, Inc., d/b/a Check 'n Go CNG Financial consumer protection violation 2009 NE-DBF $5,250
CIT Group CIT consumer protection violation 2009 NE-DBF $52,000
Great Plains Specialty Finance, Inc., d/b/a Check 'n Go CNG Financial consumer protection violation 2009 NE-DBF $29,800
Great Plains Specialty Finance, Inc., d/b/a Check 'n Go CNG Financial consumer protection violation 2009 NE-DBF $24,400
Great Plains Specialty Finance, Inc., d/b/a Check 'n Go CNG Financial consumer protection violation 2009 NE-DBF $11,050
Ace Cash Express, Inc. ACE Cash Express consumer protection violation 2009 NE-DBF $15,550
Ace Cash Express, Inc., ACE Cash Express consumer protection violation 2010 NE-DBF $7,000
Ace Cash Express, Inc. ACE Cash Express consumer protection violation 2010 NE-DBF $11,950
Ace Cash Express, Inc. ACE Cash Express consumer protection violation 2010 NE-DBF $8,550
Ace Cash Express, Inc. ACE Cash Express consumer protection violation 2010 NE-DBF $6,550
Great Plains Specialty Finance, Inc., d/b/a Check 'n Go CNG Financial consumer protection violation 2010 NE-DBF $18,350
Ace Cash Express, Inc. ACE Cash Express consumer protection violation 2012 NE-DBF $5,400
American Express Travel Related Services Company, Inc. American Express consumer protection violation 2011 NE-DBF $35,000
Ace Cash Express, Inc. ACE Cash Express consumer protection violation 2012 NE-DBF $7,000
Ace Cash Express, Inc. ACE Cash Express consumer protection violation 2012 NE-DBF $5,800
Securian Financial Services, Inc. Securian Financial consumer protection violation 2013 NE-DBF $5,500
Ameriprise Financial Services Inc. Ameriprise Financial consumer protection violation 2013 NE-DBF $10,000
Edward D. Jones & Co., L.P. Jones Financial consumer protection violation 2013 NE-DBF $12,500
Ace Cash Express, Inc. ACE Cash Express consumer protection violation 2014 NE-DBF $18,900
Great Plains Specialty Finance, Inc., d/b/a Check 'n Go CNG Financial consumer protection violation 2015 NE-DBF $5,600
Great Plains Specialty Finance, Inc., d/b/a Check 'n Go CNG Financial consumer protection violation 2015 NE-DBF $6,100
Ace Cash Express, Inc. ACE Cash Express consumer protection violation 2015 NE-DBF $5,450
Ace Cash Express, Inc. ACE Cash Express consumer protection violation 2015 NE-DBF $20,500
Great Plains Specialty Finance, Inc., d/b/a Check 'n Go CNG Financial consumer protection violation 2015 NE-DBF $9,050
Great Plains Specialty Finance, Inc., d/b/a Check 'n go CNG Financial consumer protection violation 2016 NE-DBF $5,100
Great Plains Specialty Finance, Inc., d/b/a Check 'n go CNG Financial consumer protection violation 2017 NE-DBF $49,600
Great Plains Specialty Finance, Inc., d/b/a Check 'n Go CNG Financial consumer protection violation 2018 NE-DBF $9,000
Great Plains Specialty Finance, Inc. d/b/a Check 'n Go CNG Financial consumer protection violation 2019 NE-DBF $12,850
Great Plains Specialty Finance, Inc. d/b/a Check 'n Go CNG Financial consumer protection violation 2019 NE-DBF $13,500
Solium Financial Services LLC Morgan Stanley consumer protection violation 2019 NE-DBF $14,000
Great Plains Specialty Finance, Inc. dba Check 'n Go CNG Financial consumer protection violation 2020 NE-DBF $9,700
Moneygram International MoneyGram International consumer protection violation 2007 NH-BKG $10,000
Prospect Mortgage, LLC Homebridge Financial Services consumer protection violation 2012 NH-BKG $101,185
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