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Violation Tracker Current Parent Company Summary
Current Parent Company Name: Alorica
Ownership Structure: privately held
Headquartered in: California
Major Industry: business services
Specific Industry: business process outsourcing
Penalty total since 2000: $16,912,621
Number of records: 18
| Top 5 Offense Groups (Groups Defined) | Penalty Total | Number of Records |
| employment-related offenses | $13,691,121 | 9 |
| consumer-protection-related offenses | $3,216,500 | 8 |
| safety-related offenses | $5,000 | 1 |
| Top 5 Primary Offense Types | Penalty Total | Number of Records |
| wage and hour violation | $9,991,901 | 4 |
| employment discrimination | $3,635,000 | 2 |
| consumer protection violation | $3,216,500 | 8 |
| labor relations violation | $44,972 | 1 |
| Family and Medical Leave Act | $19,248 | 2 |
Notes: Parent-subsidiary linkages are based on relationships current as of the latest revision listed in the
Update Log, which may vary from what was the case when a violation occurred. The penalty totals are adjusted to account for the fact that the individual entries below may include both agency records and settlement announcements for the same case; or else a penalty covering multiple locations may be listed in the individual records for each of the facilities. The totals are also adjusted to reflect cases in which federal and state or local agencies cooperated and issued separate announcements of the outcome. Duplicate or overlapping penalty amounts are marked with an asterisk in the list below.
Links: Subsidy Tracker data on financial assistance to this company by federal, state and local government agencies can be found
here.
Individual Penalty Records:
Click on the company or penalty amount for more information on each case.
| Company | Primary Offense Type  | Year | Agency | Penalty Amount |
| NCO Group, Inc. | consumer protection violation | 2004 | FTC | $1,500,000 |
| NCO Financial Systems Inc. | consumer protection violation | 2008 | TX-AG | $400,000 |
| NCO Financial Systems, Inc. | consumer protection violation | 2012 | MULTI-AG | $950,000 |
| NCO Financial Systems, Inc. | consumer protection violation | 2007 | MA-AG | $10,000 |
| NCO Financial Systems, Inc. | consumer protection violation | 2012 | WI-AG | $50,000 |
| NCO Financial Systems, Inc. | consumer protection violation | 2010 | AZ-DIFI | $200,000 |
| NCO Financial Systems, Inc. | consumer protection violation | 2016 | AZ-DIFI | $100,000 |
| NCO Financial Systems, Inc. | consumer protection violation | 2009 | HI-FIN | $6,500 |
| Alorica Inc. | employment discrimination | 2013 | EEOC | $135,000 |
| Alorica, Inc. | employment discrimination | 2018 | EEOC | $3,500,000 |
| West Business Solutions | Family and Medical Leave Act | 2006 | WHD | $7,058 |
| Alorica, Inc. | Family and Medical Leave Act | 2019 | WHD | $12,190 |
| ALORICA, INC., AND ITS SUBSIDIARY/AFFILIATE EXPERT GLOBAL SOLUTIONS, INC. | labor relations violation | 2020 | NLRB | $44,972 |
| NCO Financial Systems of Puerto Rico, Inc. | wage and hour violation | 2010 | WHD | $33,741 |
| NCO FINANCIAL SYSTEM, INC. | wage and hour violation | 2009 | WHD | $8,160 |
| West Business Solutions | wage and hour violation | 2017 | private lawsuit-federal | $700,000 |
| Alorica | wage and hour violation | 2016 | private lawsuit-federal | $9,250,000 |
| ALORICA INC. | workplace safety or health violation | 2019 | OSHA | $5,000 |
