Violation Tracker Individual Record

American Express
Current Parent Company: 
American Express
December 23, 2013
Offense Group: 
consumer-protection-related offenses
Primary Offense: 
consumer protection violation
Secondary Offense: 
credit card violation
Violation Description: 

The Consumer Financial Protection Bureau ordered American Express to refund an estimated $59.5 million to more than 335,000 consumers for allegedly illegal credit card practices. These practices were said to include unfair billing tactics and deceptive marketing with respect to credit card "add-on products" such as payment protection and credit monitoring. American Express was required to pay an additional $9.6 million in civil penalties to the CFPB.

Level of Government: 
Action Type: 
agency action
Consumer Financial Protection Bureau
Civil or Criminal Case: 
HQ Country of Parent: 
HQ State of Parent: 
New York
Ownership Structure of Parent: 
publicly traded
Major Industry of Parent: 
financial services
Specific Industry of Parent: 
financial services
Source Notes: 
If an online information source is not working, check the Violation Tracker Data Sources page for an updated link.
Parent company note: 
Parent-subsidiary relationship is current as of the most recent revision listed in the Update Log.