Violation Tracker Individual Record

Company: 
Conduent Business Services
Current Parent Company: 
Conduent
Penalty: 
$1,100,000
Year: 
2017
Date: 
November 20, 2017
Offense Group: 
consumer-protection-related offenses
Primary Offense: 
consumer protection violation
Violation Description: 

The Consumer Financial Protection Bureau took action against Xerox Business Services, LLC, now called Conduent Business Services, for software errors that led to incorrect consumer information about more than one million borrowers being sent to credit reporting agencies. The agency also accused the company of failing to notify all of its auto lender clients about known flaws in its software that led to the errors. The consent order required Xerox to pay a $1.1 million civil penalty, explain its mistakes to its lender clients, and fix its faulty software.

Level of Government: 
federal
Action Type: 
agency action
Agency: 
Consumer Financial Protection Bureau
Civil or Criminal Case: 
civil
HQ Country of Parent: 
USA
HQ State of Parent: 
Connecticut
Ownership Structure of Parent: 
publicly traded
Major Industry of Parent: 
miscellaneous services
Specific Industry of Parent: 
outsourced services
Source Notes: 
If an online information source is not working, check the Violation Tracker Data Sources page for an updated link.
Parent company note: 
Parent-subsidiary relationship is current as of the most recent revision listed in the Update Log.