Violation Tracker Individual Record

Company: 
PayPal Inc.
Current Parent Company: 
PayPal Holdings
Penalty: 
$25,000,000
Year: 
2015
Date: 
May 19, 2015
Primary Offense: 
consumer protection violation
Violation Description: 

The Consumer Financial Protection Bureau filed a complaint and proposed consent order in federal court against PayPal, Inc. for what the agency said was the illegal signing up of consumers for its online credit product, PayPal Credit, formerly known as Bill Me Later. The CFPB alleged that PayPal deceptively advertised promotional benefits that it failed to honor, signed consumers up for credit without their permission, made them use PayPal Credit instead of their preferred payment method, and then mishandled billing disputes. Under the proposed order, PayPal would pay $15 million in consumer redress and a $10 million penalty, and it would be required to improve its disclosures and procedures.

Level of Government: 
federal
Action Type: 
agency action
Agency: 
Consumer Financial Protection Bureau
Civil or Criminal Case: 
civil
HQ Country of Parent: 
USA
HQ State of Parent: 
California
Ownership Structure of Parent: 
publicly traded
Major Industry of Parent: 
financial services
Specific Industry of Parent: 
online payments
Source Notes: 
If an online information source is not working, check the Violation Tracker Data Sources page for an updated link.
Parent company note: 
Parent-subsidiary relationship is current as of the most recent revision listed in the Update Log.