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Violation Tracker Individual Record

Company: United Airlines, Inc.
Current Parent Company: United Airlines Holdings
Penalty: $1,900,000
Year: 2021
Date: September 24, 2021
Offense Group: consumer-protection-related offenses
Primary Offense: aviation consumer protection violation
Violation Description: This consent order concerns violations by United Airlines, Inc. (United) of 14 CFR Part 259 and 49 U.S.C. 41712 and 42301. United failed to adhere to the assurances in its contingency plan for lengthy tarmac delays for 20 domestic flights and 5 international flights at various airports throughout the United States. Specifically, the carrier permitted flights to remain on the tarmac for more than three hours for the domestic flights and more than four hours for the international flights without providing passengers an opportunity to deplane. The carrier also failed to have sufficient resources to implement its contingency plan for lengthy tarmac delays. This order directs United to cease and desist from future similar violations of Part 259 and sections 41712 and 42301 and assesses United $1.9 million in civil penalties.
Level of Government: federal
Action Type: agency action
Agency: Transportation Department Aviation Consumer Protection Division
Civil or Criminal Case: civil
HQ Country of Current Parent: USA
HQ State of Current Parent: Illinois
Ownership Structure of Current Parent: publicly traded
Major Industry of Current Parent: airlines
Specific Industry of Current Parent: airlines
Source of Data: (click here)
Source Notes: If an online information source is not working, check the Violation Tracker Data Sources page for an updated link.
Current parent company note: Parent-subsidiary relationship is current as of the most recent revision listed in the Update Log.