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Violation Tracker Individual Record

Company: Vonage
Current Parent Company: Ericsson
Parent at the Time of the Penalty Announcement:  subscribe to see this data field
Penalty: $100,000,000
Year: 2022
Date: November 3, 2022
Offense Group: consumer-protection-related offenses
Primary Offense: consumer protection violation
Violation Description: Vonage agreed to pay $100 million to settle FTC allegations that it made it difficult for consumers to cancel phone service and often continued to illegally charge them even after they spoke to an agent directly and requested cancellation. Vonage agreed to make its cancellation process simple and transparent, and stop charging consumers without their consent.
Level of Government: federal
Action Type: agency action
Agency: Federal Trade Commission
Civil or Criminal Case: civil
HQ Country of Current Parent: Sweden
Ownership Structure of Current Parent: publicly traded
Major Industry of Current Parent: telecommunications
Specific Industry of Current Parent: telecommunications
Source of Data: (click here)
Source Notes: If an online information source is not working, check the Violation Tracker Data Sources page for an updated link.
Current parent company note: Parent-subsidiary relationship is current as of the most recent revision listed in the Update Log.