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Violation Tracker Individual Record

Company: Qwest/LCI
Current Parent Company: Lumen Technologies
Penalty: $20,340,000
Year: 2002
Date: October 24, 2002
Offense Group: consumer-protection-related offenses
Primary Offense: consumer protection violation
Violation Description: This decision finds that Qwest and LCI violated PU Code Sections 2889.5 and 2890, as well as other statutes, in the course of their marketing activities, and that sanctions are warranted for these violations. Qwest failed to adequately supervise its sales agents so that the agents switched thousands of customers' long distance telephone service without their permission. In some cases, the third-party verification tapes or letters of authorization confirming the switches were falsified. Qwest also placed unauthorized charges on thousands of customers' telephone bills.
Level of Government: state
Action Type: agency action
Agency: California Public Utilities Commission
Civil or Criminal Case: civil
Case ID: 02-10-059
Facility State: California
HQ Country of Current Parent: USA
HQ State of Current Parent: Louisiana
Ownership Structure of Current Parent: publicly traded
Major Industry of Current Parent: telecommunications
Specific Industry of Current Parent: telecommunications
Source of Data: (click here)
Source Notes: If an online information source is not working, check the Violation Tracker Data Sources page for an updated link.
Current parent company note: Parent-subsidiary relationship is current as of the most recent revision listed in the Update Log.