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Violation Tracker Individual Record

Company: TXU Energy Retail Company
Current Parent Company: Vistra Energy
Penalty: $220,000
Year: 2004
Date: May 3, 2004
Offense Group: consumer-protection-related offenses
Primary Offense: consumer protection violation
Violation Description: In November 2003, TXUE initiated a marketing campaign directed at approximately 67,000 former PTB customers in the Oncor area. The Campaign consisted of letters mailed to former customers inviting them to return to TXUE and offering them a $25 movie gift certificate if they switched back to TXUE. At least 540 former customers who responded to the letter and switched back to TXUE were given the promised movie gift certificate. The LED believes that offering the $25 movie giR certificate in the Campaign was an offer of a rate other than the PTB in violation of P.U.C. SUBST. R. 25.41(h). Further, the LED contends that the provision of the gift certificate to Enrolled Customers constituted charging these customers a rate different from the PTB in violation of PURA 0 39.202(e).
Level of Government: state
Action Type: agency action
Agency: Texas Public Utility Commission
Civil or Criminal Case: civil
Case ID: 29661
Facility State: Texas
HQ Country of Current Parent: USA
HQ State of Current Parent: Texas
Ownership Structure of Current Parent: publicly traded
Major Industry of Current Parent: utilities and power generation
Specific Industry of Current Parent: power systems
Source of Data: (click here)
Source Notes: If an online information source is not working, check the Violation Tracker Data Sources page for an updated link.
Current parent company note: Parent-subsidiary relationship is current as of the most recent revision listed in the Update Log.