Violation Tracker Parent Company Summary

Parent Company Name: 
Alorica
Ownership Structure: 
privately held
Headquartered in: 
California
Major Industry: 
business services
Specific Industry: 
business process outsourcing
Penalty total since 2000: 
$16,907,621
Number of records: 
17
Top 5 Offense Groups (Groups Defined)Penalty TotalNumber of Records
employment-related offenses$13,691,1219
consumer-protection-related offenses$3,216,5008
Top 5 Primary Offense TypesPenalty TotalNumber of Records
wage and hour violation$9,991,9014
employment discrimination$3,635,0002
consumer protection violation$3,216,5008
labor relations violation$44,9721
Family and Medical Leave Act$19,2482
Notes: 

Parent-subsidiary linkages are based on relationships current as of the latest revision listed in the Update Log, which may vary from what was the case when a violation occurred. The penalty totals are adjusted to account for the fact that the individual entries below may include both agency records and settlement announcements for the same case; or else a penalty covering multiple locations may be listed in the individual records for each of the facilities. The totals are also adjusted to reflect cases in which federal and state or local agencies cooperated and issued separate announcements of the outcome. Duplicate or overlapping penalty amounts are marked with an asterisk in the list below.

Associated Names: 

ALORICA; ALORICA, INC., AND ITS SUBSIDIARY/AFFILIATE EXPERT GLOBAL SOLUTIONS, INC.; NCO Financial Systems of Puerto Rico, Inc.; NCO Financial Systems, Inc.; NCO GROUP; WEST BUSINESS SOLUTIONS

Links: 

Subsidy Tracker data on financial assistance to this company by federal, state and local government agencies can be found here.


Individual Penalty Records:

Click on the company or penalty amount for more information on each case.
Download results as CSV or XML
Company Primary Offense Type Year Agency Penalty Amountsort icon
Alorica wage and hour violation 2016 private lawsuit-federal $9,250,000
Alorica, Inc. employment discrimination 2018 EEOC $3,500,000
NCO Group, Inc. consumer protection violation 2004 FTC $1,500,000
NCO Financial Systems, Inc. consumer protection violation 2012 MULTI-AG $950,000
West Business Solutions wage and hour violation 2017 private lawsuit-federal $700,000
NCO Financial Systems Inc. consumer protection violation 2008 TX-AG $400,000
NCO Financial Systems, Inc. consumer protection violation 2010 AZ-DFS $200,000
Alorica Inc. employment discrimination 2013 EEOC $135,000
NCO Financial Systems, Inc. consumer protection violation 2016 AZ-DFS $100,000
NCO Financial Systems, Inc. consumer protection violation 2012 WI-AG $50,000
ALORICA, INC., AND ITS SUBSIDIARY/AFFILIATE EXPERT GLOBAL SOLUTIONS, INC. labor relations violation 2020 NLRB $44,972
NCO Financial Systems of Puerto Rico, Inc. wage and hour violation 2010 WHD $33,741
Alorica, Inc. Family and Medical Leave Act 2019 WHD $12,190
NCO Financial Systems, Inc. consumer protection violation 2007 MA-AG $10,000
NCO FINANCIAL SYSTEM, INC. wage and hour violation 2009 WHD $8,160
West Business Solutions Family and Medical Leave Act 2006 WHD $7,058
NCO Financial Systems, Inc. consumer protection violation 2009 HI-FIN $6,500
Download results as CSV or XML