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Violation Tracker Current Parent Company Summary

Current Parent Company Name: Alorica
Ownership Structure: privately held
Headquartered in: California
Major Industry: business services
Specific Industry: business process outsourcing
Penalty total since 2000$16,912,621
Number of records: 18
Top 5 Offense Groups (Groups Defined)Penalty TotalNumber of Records
employment-related offenses$13,691,1219
consumer-protection-related offenses$3,216,5008
safety-related offenses$5,0001
Top 5 Primary Offense TypesPenalty TotalNumber of Records
wage and hour violation$9,991,9014
employment discrimination$3,635,0002
consumer protection violation$3,216,5008
labor relations violation$44,9721
Family and Medical Leave Act$19,2482
Notes: Parent-subsidiary linkages are based on relationships current as of the latest revision listed in the Update Log, which may vary from what was the case when a violation occurred. The penalty totals are adjusted to account for the fact that the individual entries below may include both agency records and settlement announcements for the same case; or else a penalty covering multiple locations may be listed in the individual records for each of the facilities. The totals are also adjusted to reflect cases in which federal and state or local agencies cooperated and issued separate announcements of the outcome. Duplicate or overlapping penalty amounts are marked with an asterisk in the list below.

Links: Subsidy Tracker data on financial assistance to this company by federal, state and local government agencies can be found here.

Individual Penalty Records:

Click on the company or penalty amount for more information on each case.

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CompanyPrimary Offense TypeYearAgencyPenalty Amount sort icon
Aloricawage and hour violation2016private lawsuit-federal$9,250,000
Alorica, Inc.employment discrimination2018EEOC$3,500,000
NCO Group, Inc.consumer protection violation2004FTC$1,500,000
NCO Financial Systems, Inc.consumer protection violation2012MULTI-AG$950,000
West Business Solutionswage and hour violation2017private lawsuit-federal$700,000
NCO Financial Systems Inc.consumer protection violation2008TX-AG$400,000
NCO Financial Systems, Inc.consumer protection violation2010AZ-DIFI$200,000
Alorica Inc.employment discrimination2013EEOC$135,000
NCO Financial Systems, Inc.consumer protection violation2016AZ-DIFI$100,000
NCO Financial Systems, Inc.consumer protection violation2012WI-AG$50,000
NCO Financial Systems of Puerto Rico, Inc.wage and hour violation2010WHD$33,741
Alorica, Inc.Family and Medical Leave Act2019WHD$12,190
NCO Financial Systems, Inc.consumer protection violation2007MA-AG$10,000
NCO FINANCIAL SYSTEM, INC.wage and hour violation2009WHD$8,160
West Business SolutionsFamily and Medical Leave Act2006WHD$7,058
NCO Financial Systems, Inc.consumer protection violation2009HI-FIN$6,500
ALORICA INC.workplace safety or health violation2019OSHA$5,000
(*): Penalty amounts marked by an asterisk are ones announced by more than one agency. Parent penalty totals are adjusted to avoid double-counting.