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Violation Tracker Agency Summary Page

Agency Name: Transportation Department Aviation Consumer Protection Division
Penalty Total since 2000: $225,902,500
Number of Records: 578
Note: The parent penalty totals are adjusted to account for the fact that the list of individual entries below may include both agency records and settlement announcements for the same case; or else a penalty covering multiple locations may be listed in the individual records for each of the facilities. Duplicate penalty amounts are marked with an asterisk in the individual records list below.
Top 10 Current Parent CompaniesTotal Penalty $Number of Records
Southwest Airlines$143,670,00016
American Airlines$13,175,00028
United Airlines Holdings$8,272,00023
Delta Air Lines$7,700,00024
Air Canada$5,010,0007
Indigo Partners$4,575,00012
International Airlines Group$2,275,00011
Asiana Airlines$1,320,0003
Virgin Group$1,130,0003
Spirit Airlines$1,095,0008

Individual Penalty Records:

Click on the company or penalty amount for more information on each case. Click on the current parent name to reach the summary page for that parent company.

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CompanyCurrent Parent sort iconCurrent Parent IndustryPrimary Offense TypeYearPenalty Amount
American AirlinesAmerican Airlinesairlinesaviation consumer protection violation2019$1,000,000
American Airlines, Inc.American Airlinesairlinesaviation consumer protection violation2023$4,100,000
Asiana AirlinesAsiana Airlinesairlinesaviation consumer protection violation2014$500,000
Asiana AirlinesAsiana Airlinesairlinesaviation consumer protection violation2012$70,000
Asiana AirlinesAsiana Airlinesairlinesaviation consumer protection violation2002$750,000
AviancaAvianca Holdingsairlinesaviation consumer protection violation2013$100,000
AviancaAvianca Holdingsairlinesaviation consumer protection violation2022$750,000
Lowestfare.com, LLCBooking Holdingsmiscellaneous servicesaviation consumer protection violation2011$50,000
Lowestfare.comBooking Holdingsmiscellaneous servicesaviation consumer protection violation2001$20,000
Grand Casinos, Inc.Caesars Entertainment Inc.entertainmentaviation consumer protection violation2005$60,000
Carlson Wagonlit Travel, Inc.Carlsonmiscellaneous servicesaviation consumer protection violation2013$125,000
Cathay Pacific Airways LimitedCathay Pacific Airwaysairlinesaviation consumer protection violation2014$260,000
China Airlines, Ltd.China Airlinesairlinesaviation consumer protection violation2011$80,000
China Airlines, Ltd.China Airlinesairlinesaviation consumer protection violation2006$29,500
China Airlines, Ltd.China Airlinesairlinesaviation consumer protection violation2002$25,000
Delta Air LinesDelta Air Linesairlinesaviation consumer protection violation2016$40,000
Delta Air Lines, Inc.Delta Air Linesairlinesaviation consumer protection violation2014$100,000
Delta Air Lines, Inc.Delta Air Linesairlinesaviation consumer protection violation2013$750,000
Delta Air Lines, Inc.Delta Air Linesairlinesaviation consumer protection violation2011$2,000,000
Mesaba Aviation, Inc.Delta Air Linesairlinesaviation consumer protection violation2011$125,000
Delta Air Lines, Inc.Delta Air Linesairlinesaviation consumer protection violation2010$100,000
Comair, Inc.Delta Air Linesairlinesaviation consumer protection violation2010$275,000
Delta Air Lines, Inc. and Northwest Airlines, Inc.Delta Air Linesairlinesaviation consumer protection violation2010$80,000
Delta Air Lines, Inc.Delta Air Linesairlinesaviation consumer protection violation2010$40,000
Delta Air Lines, Inc.Delta Air Linesairlinesaviation consumer protection violation2009$375,000
Delta Air Lines, Inc.Delta Air Linesairlinesaviation consumer protection violation2007$115,000
Northwest Airlines, Inc.Delta Air Linesairlinesaviation consumer protection violation2007$40,000
Comair, Inc., d/b/a Delta ConnectionDelta Air Linesairlinesaviation consumer protection violation2007$75,000
Northwest Airlines, Inc.,Delta Air Linesairlinesaviation consumer protection violation2004$225,000
Delta Air Lines, Inc.Delta Air Linesairlinesaviation consumer protection violation2003$1,350,000
MLT Vacations, Inc.Delta Air Linesairlinesaviation consumer protection violation2002$50,000
Northwest Airlines, Inc.Delta Air Linesairlinesaviation consumer protection violation2002$700,000
Delta Air Lines, Inc.Delta Air Linesairlinesaviation consumer protection violation2017$90,000
Delta Air LinesDelta Air Linesairlinesaviation consumer protection violation2001$25,000
Northwest Airlines Inc.Delta Air Linesairlinesaviation consumer protection violation2001$25,000
Delta Air LinesDelta Air Linesairlinesaviation consumer protection violation2017$120,000
Delta Air Lines, Inc.Delta Air Linesairlinesaviation consumer protection violation2017$200,000
Delta Air Lines, Inc.Delta Air Linesairlinesaviation consumer protection violation2019$750,000
Delta Air Lines, Inc.Delta Air Linesairlinesdiscriminatory practices (non-employment)2020$50,000
EL Al Israel AirlinesEl Al Israel Airlineairlinesaviation consumer protection violation2010$30,000
El AI Israel Airlines, Ltd.El Al Israel Airlineairlinesaviation consumer protection violation2005$20,000
EL AL Israel Airlines Ltd.El Al Israel Airlineairlinesaviation consumer protection violation2022$900,000
Orbitz Worldwide, LLCExpedia Groupmiscellaneous servicesaviation consumer protection violation2012$50,000
Travelocity.com LPExpedia Groupmiscellaneous servicesaviation consumer protection violation2012$180,000
Orbitz Worldwide, LLC.Expedia Groupmiscellaneous servicesaviation consumer protection violation2011$60,000
Expedia, Inc.Expedia Groupmiscellaneous servicesaviation consumer protection violation2011$29,000
Hotwire, Inc.Expedia Groupmiscellaneous servicesaviation consumer protection violation2002$50,000
Travelocity.com, L.P.Expedia Groupmiscellaneous servicesaviation consumer protection violation2002$50,000
Expedia Inc.Expedia Groupmiscellaneous servicesaviation consumer protection violation2001$20,000
Group Voyagers, Inc., d/b/a Globus, Cosmos, Brennan Vacations, Monograms, and Avalon WaterwaysGroup Voyagers Inc.miscellaneous servicesaviation consumer protection violation2007$70,000
Korean Airlines Co., Ltd.Hanjin Groupdiversifiedaviation consumer protection violation2013$60,000
Korean Air Lines Co., Ltd.Hanjin Groupdiversifiedaviation consumer protection violation2002$65,000
Hawaiian Airlines, Inc.Hawaiian Holdingsairlinesaviation consumer protection violation2015$160,000
Hawaiian Airlines, Inc.Hawaiian Holdingsairlinesaviation consumer protection violation2009$50,000
Hawaiian Airlines, Inc.Hawaiian Holdingsairlinesaviation consumer protection violation2007$50,000
Hawaiian AirlinesHawaiian Holdingsairlinesaviation consumer protection violation2005$100,000
Hawaiian AirlinesHawaiian Holdingsairlinesaviation consumer protection violation2018$125,000
Frontier AirlinesIndigo Partnersprivate equity (including portfolio companies)aviation consumer protection violation2016$60,000
Frontier Airlines, Inc.Indigo Partnersprivate equity (including portfolio companies)aviation consumer protection violation2013$80,000
Frontier Airlines, Inc.Indigo Partnersprivate equity (including portfolio companies)aviation consumer protection violation2012$50,000
Frontier Airlines, Inc.Indigo Partnersprivate equity (including portfolio companies)aviation consumer protection violation2011$40,000
Frontier Airlines, Inc.Indigo Partnersprivate equity (including portfolio companies)aviation consumer protection violation2004$30,000
Frontier Airlines, Inc.Indigo Partnersprivate equity (including portfolio companies)aviation consumer protection violation2004$35,000
Frontier Airlines, Inc.Indigo Partnersprivate equity (including portfolio companies)aviation consumer protection violation2003$100,000
Frontier Airlines, Inc.Indigo Partnersprivate equity (including portfolio companies)aviation consumer protection violation2017$40,000
Frontier Airlines, Inc.Indigo Partnersprivate equity (including portfolio companies)aviation consumer protection violation2017$400,000
Frontier AirlinesIndigo Partnersprivate equity (including portfolio companies)aviation consumer protection violation2017$1,500,000
Frontier AirlinesIndigo Partnersprivate equity (including portfolio companies)aviation consumer protection violation2017$40,000
Frontier AirlinesIndigo Partnersprivate equity (including portfolio companies)aviation consumer protection violation2022$2,200,000
Sky King, Inc.Ingles Marketsretailingaviation consumer protection violation2014$100,000
Sky King, Inc.Ingles Marketsretailingaviation consumer protection violation2013$500,000
Sky King, Inc.Ingles Marketsretailingaviation consumer protection violation2002$100,000
British Airways PlcInternational Airlines Groupairlinesaviation consumer protection violation2016$150,000
British Airways PlcInternational Airlines Groupairlinesaviation consumer protection violation2016$40,000
British Airways PlcInternational Airlines Groupairlinesaviation consumer protection violation2014$225,000
British Airways PlcInternational Airlines Groupairlinesaviation consumer protection violation2013$40,000
British Airways PlcInternational Airlines Groupairlinesaviation consumer protection violation2012$250,000
British Airways PlcInternational Airlines Groupairlinesaviation consumer protection violation2006$50,000
Aer Lingus LimitedInternational Airlines Groupairlinesaviation consumer protection violation2004$20,000
British Airways PlcInternational Airlines Groupairlinesaviation consumer protection violation2003$40,000
British Airways PLCInternational Airlines Groupairlinesaviation consumer protection violation2018$225,000
British Airways PLCInternational Airlines Groupairlinesaviation consumer protection violation2023$135,000
British AirwaysInternational Airlines Groupairlinesaviation consumer protection violation2023$1,100,000
Japan Airlines Company, Ltd.Japan Airlinesairlinesaviation consumer protection violation2002$65,000
Japan AirlinesJapan Airlinesairlinesaviation consumer protection violation2019$300,000
JetBlue AirwaysJetBlue Airwaysairlinesaviation consumer protection violation2016$40,000
JetBlue Airways CorporationJetBlue Airwaysairlinesaviation consumer protection violation2014$25,000
JetBlue Airways CorporationJetBlue Airwaysairlinesaviation consumer protection violation2013$60,000
JetBlue Airways CorporationJetBlue Airwaysairlinesaviation consumer protection violation2012$90,000
JetBlue Airways, Ltd.JetBlue Airwaysairlinesaviation consumer protection violation2011$50,000
JetBlue Airways Corp.JetBlue Airwaysairlinesaviation consumer protection violation2010$600,000
JetBlue Airways Corp.JetBlue Airwaysairlinesaviation consumer protection violation2007$30,000
JetBlue Airways, Inc.JetBlue Airwaysairlinesaviation consumer protection violation2004$25,000
JetBIue AirwaysJetBlue Airwaysairlinesaviation consumer protection violation2003$100,000
JetBlue Airways CorporationJetBlue Airwaysairlinesaviation consumer protection violation2021$60,000
ExpressJet Airlines, Inc.KAir Enterprisesairlinesaviation consumer protection violation2009$50,000
LAN Airlines, S.A.LATAM Airlines Groupairlinesaviation consumer protection violation2011$50,000
LAN AirlinesLATAM Airlines Groupairlinesaviation consumer protection violation2007$30,000
LATAM Airlines Group S.A.LATAM Airlines Groupairlinesaviation consumer protection violation2023$1,000,000
Lufthansa German AirlinesLufthansaairlinesaviation consumer protection violation2016$200,000
Lufthansa German AirlinesLufthansaairlinesaviation consumer protection violation2015$30,000
(*): Penalty amounts marked by an asterisk are ones announced by more than one agency. Parent penalty totals are adjusted to avoid double-counting.