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Violation Tracker Individual Record

Company: BetterHelp
Penalty: $7,800,000
Year: 2023
Date: July 14, 2023
Offense Group: consumer-protection-related offenses
Primary Offense: privacy violation
Violation Description: The Federal Trade Commission issued a proposed order banning online counseling service BetterHelp, Inc. from sharing consumers' health data, including sensitive information about mental health challenges, for advertising. The order also required the company to pay $7.8 million to consumers to settle charges that it revealed consumers' sensitive data with third parties such as Facebook and Snapchat for advertising after promising to keep such data private.
Level of Government: federal
Action Type: agency action
Agency: Federal Trade Commission
Civil or Criminal Case: civil
Source of Data: (click here)
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Current parent company note: Parent-subsidiary relationship is current as of the most recent revision listed in the Update Log.