Violation Tracker Individual Record
Following a public comment period, the Federal Trade Commission approved a final order resolving FTC allegations that Google, Inc., unfairly billed consumers for in-app charges incurred by children without their parents' consent. Google was required to contact all consumers who had an in-app charge to inform them of the refund process for unauthorized in-app charges by children within 15 days of the order being finalized. Google was must make these refunds promptly, upon request from an account holder. Should the company provide less than $19 million in refunds within a year of the settlement's approval, the company will be required to remit the balance to the Commission for use in providing additional remedies to consumers or for return to the U.S. Treasury.