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Violation Tracker Individual Record

Company: Scandinavian Airlines System
Current Parent Company: Scandinavian Airlines System (SAS)
Penalty: $750,000
Year: 2023
Date: July 18, 2023
Offense Group: consumer-protection-related offenses
Primary Offense: aviation consumer protection violation
Violation Description: The U.S. Department of Transportation's Office of Aviation Consumer Protection (OACP) has determined that, during the COVID-19 pandemic, Scandinavian Airlines System Denmark-Norway-Sweden (SAS) routinely failed to provide timely refunds to passengers for flights to and from the United States that the carrier cancelled or significantly changed in violation of 49 U.S.C. § 41712 (Section 41712) and 14 CFR Part 259.
Level of Government: federal
Action Type: agency action
Agency: Transportation Department Aviation Consumer Protection Division
Civil or Criminal Case: civil
HQ Country of Current Parent: Sweden
Ownership Structure of Current Parent: publicly traded
Major Industry of Current Parent: airlines
Specific Industry of Current Parent: airlines
Source of Data: (click here)
Source Notes: If an online information source is not working, check the Violation Tracker Data Sources page for an updated link.
Current parent company note: Parent-subsidiary relationship is current as of the most recent revision listed in the Update Log.