Violation Tracker Individual Record
The Consumer Financial Protection Bureau took action against Wells Fargo Bank for illegal private student loan servicing practices that increased costs and unfairly penalized certain student loan borrowers. The Bureau identified breakdowns throughout Wells Fargo's servicing process, including failing to provide important payment information to consumers, charging consumers illegal fees, and failing to update inaccurate credit report information. The CFPB's order required Wells Fargo to improve its consumer billing and student loan payment processing practices. The company was also ordered to provide $410,000 in relief to borrowers and pay a $3.6 million civil penalty to the CFPB.