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Violation Tracker Individual Record

Company: Frontier Communications Parent, Inc. et al.
Current Parent Company: Frontier Communications
Penalty: $43,700,000
Year: 2022
Date: August 31, 2022
Offense Group: consumer-protection-related offenses
Primary Offense: consumer protection violation
Violation Description: Frontier agreed to pay $42.5 million to improve its infrastructure, play $1 million to the state, and assign $200,000 for credit and refunds to customers in settlement of consumer protection allegations over charges for equipment already returned, poor internet quality, unsatisfactory customer service, charges that exceeded promised rates, and charges that continued after services had been cancelled.
Level of Government: state
Action Type: agency action
Agency: Connecticut Attorney General
Civil or Criminal Case: civil
Facility State: Connecticut
HQ Country of Current Parent: USA
HQ State of Current Parent: Connecticut
Ownership Structure of Current Parent: publicly traded
Major Industry of Current Parent: telecommunications
Specific Industry of Current Parent: telecommunications
Source of Data: (click here)
Source Notes: If an online information source is not working, check the Violation Tracker Data Sources page for an updated link.
Current parent company note: Parent-subsidiary relationship is current as of the most recent revision listed in the Update Log.