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Violation Tracker Individual Record

Company: Blue Cross Blue Shield of North Carolina
Penalty: $3,600,000
Year: 2016
Date: September 15, 2016
Offense Group: consumer-protection-related offenses
Primary Offense: insurance violation
Violation Description: The settlement followed complaints from BCBSNC customers that the customer service department was not readily available by telephone or through their website; that consumers did not receive valid identification cards or proof of coverage; that consumers experienced problems in billings and crediting of premium payments; that consumers experienced incorrect policy cancellation notices and difficulty obtaining premium refunds due; and that consumers did not receive timely notices of renewal of their policies with explanations of coverage changes.
Level of Government: state
Action Type: agency action
Agency: North Carolina Department of Insurance
Civil or Criminal Case: civil
Facility State: North Carolina
Source of Data: COMMISSIONER GOODWIN ANNOUNCES $3.6M BCBSNC FINE, US State News, September 156, 2016 (via Nexis).
Source Notes: If an online information source is not working, check the Violation Tracker Data Sources page for an updated link.
Current parent company note: Parent-subsidiary relationship is current as of the most recent revision listed in the Update Log.