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Violation Tracker Individual Record

Company: Life Alert Emergency Response, Inc.
Penalty: $750,000
Year: 2021
Date: March 30, 2021
Offense Group: consumer-protection-related offenses
Primary Offense: consumer protection violation
Violation Description: Life Alert agreed to send notices to all of its current New York customers who are in the first 36 months of their contracts and who have never requested cancellation, notifying them of their right to cancel their Life Alert contracts immediately, if so desired. Additionally, for those consumers who had unsuccessfully requested cancellation during the 36-month term of their contracts, Life Alert will offer refunds of the amounts they paid to the company 30 days after they made the cancellation request, up to 24 months of payments or the number of payments they actually made, whichever is less. Life Alert will also pay the state of New York $750,000 in penalties, costs, and fees for the violations of state law.
Level of Government: state
Action Type: agency action
Agency: New York Attorney General
Civil or Criminal Case: civil
Facility State: New York
Source of Data: (click here)
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Current parent company note: Parent-subsidiary relationship is current as of the most recent revision listed in the Update Log.