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Violation Tracker Individual Record

Company: Suddenlink
Penalty: $2,242,000
Year: 2022
Date: February 9, 2022
Offense Group: consumer-protection-related offenses
Primary Offense: utility service violation
Violation Description: The Public Service Commission issued a Final Order in its investigation into Suddenlink's quality of service, finding that the Company had failed to provide safe, adequate and reliable service to its West Virginia subscribers. The Commission also determined that Suddenlink intentionally reduced its maintenance work and budget, reduced the number of full time employees, changed its method of communicating with customers and ignored thousands of customer complaints. The Commission assessed immediate penalties of $2,242,000.
Level of Government: state
Action Type: agency action
Agency: West Virginia Public Service Commission
Civil or Criminal Case: civil
Facility State: West Virginia
Source of Data: (click here)
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Current parent company note: Parent-subsidiary relationship is current as of the most recent revision listed in the Update Log.