Violation Tracker Individual Record
The Consumer Financial Protection Bureau ordered Citibank, N.A. and its subsidiaries to provide an estimated $700 million in relief to eligible consumers harmed by allegedly illegal practices related to credit card add-on products and services. Roughly 7 million consumer accounts were said to be affected by Citibank's deceptive marketing, billing, and administration of debt protection and credit monitoring add-on products. The agency also said a Citibank subsidiary deceptively charged expedited payment fees to nearly 1.8 million consumer accounts during collection calls. Citibank and its subsidiaries will pay $35 million in civil money penalties to the CFPB.