Violation Tracker

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Violation Tracker Industry Summary Page

Industry: financial services
Penalty Total since 2000: $385,467,775,190
Number of Records: 7,525
Note: The totals include only those entries matched to a parent company. The industry designation is the primary one for the parent's operations overall. The totals are adjusted to account for the fact that each parent's entries may include both agency records and settlement announcements for the same case; or else a penalty covering multiple locations may be listed in the individual records for each of the facilities. They are also adjusted to reflect cases in which federal and state or local agencies cooperated and issued separate announcements of the outcome. Duplicate or overlapping penalty amounts are marked with an asterisk in the individual records list below.

Top 10 Current Parent Companies	Total Penalty $	Number of Records
Bank of America	$87,248,751,230	324
JPMorgan Chase	$39,322,669,157	272
UBS	$31,059,299,125	178
Wells Fargo	$27,517,928,133	261
Citigroup	$26,945,611,792	181
Deutsche Bank	$20,006,467,563	98
Goldman Sachs	$17,729,327,552	109
NatWest Group PLC	$14,370,701,618	43
Morgan Stanley	$10,542,431,900	198
BNP Paribas	$10,363,464,666	23

Individual Penalty Records:

Click on the company or penalty amount for more information on each case. Click on the parent name to reach the summary page for that parent company.

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Company	Current Parent	Primary Offense Type .	Year	Agency	Penalty Amount
State Farm	State Farm Insurance	consumer protection violation	2008	MS-AG	$74,000,000
State Farm	State Farm Insurance	consumer protection violation	2000	TX-AG	$3,100,000
State Farm Mutual Automobile Insurance Co.	State Farm Insurance	consumer protection violation	2005	TX-AG	$10,000,000
State Farm Mutual Insurance Company	State Farm Insurance	consumer protection violation	2005	MULTI-AG	$41,000,000
State Street Corp.	State Street Corp.	consumer protection violation	2019	MA-AG	$53,500,000
Stewart Title Company of California	Stewart Information Services	consumer protection violation	2002	CA-AG	$2,500,000
Student Loan Xpress, Inc.	First Citizens BancShares	consumer protection violation	2009	MULTI-AG	$112,825,000
Student Loan Xpress, Inc.	First Citizens BancShares	consumer protection violation	2010	KY-AG	$3,600,000
Student Loan Xpress, Inc.	First Citizens BancShares	consumer protection violation	2007	NY-AG	$3,000,000
The Chubb Corp.	Chubb Limited	consumer protection violation	2009	MA-AG	$239,011
The Insurance Company of the State of Pennsylvania	American International Group	consumer protection violation	2015	MA-AG	$430,000
Time Insurance Company	Haven Holdings	consumer protection violation	2007	MA-AG	$16,000
TitleMax of Virginia Inc.	TMX Finance	consumer protection violation	2014	DC-AG	$167,257
Travelers Companies, Inc.	Travelers	consumer protection violation	2018	CT-AG	$5,000,000
U.S. Bancorp	U.S. Bancorp	consumer protection violation	2005	CA-AG	$2,600,000
Union Security Insurance Company	Assurant	consumer protection violation	2007	MA-AG	$28,000
Union Security Life Insurance Co	Assurant	consumer protection violation	2000	MA-AG	$1,000,000
United American Insurance Co.	Globe Life Inc.	consumer protection violation	2003	CT-AG	$45,000
United Services Automobile Association	USAA	consumer protection violation	2010	MA-AG	$25,000
United Services Automobile Association	USAA	consumer protection violation	2010	MA-AG	$2,300,000
United States Life Insurance Company in the City of New York	American International Group	consumer protection violation	2011	MA-AG	$760,000
Universal Underwriters Life Insurance Co.	Zurich Insurance	consumer protection violation	2008	TX-AG	$2,400,000
UnumProvident Corporation	Unum	consumer protection violation	2006	NY-AG	$17,400,000
UnumProvident Corporation	Unum	consumer protection violation	2004	MULTI-AG	$15,000,000
US Bank NA	U.S. Bancorp	consumer protection violation	2003	NY-AG	$33,500
USAA Federal Savings Bank	USAA	consumer protection violation	2003	NY-AG	$33,500
Visa Inc.	Visa	consumer protection violation	2018	NM-AG	$2,270,000
Wells Fargo	Wells Fargo	consumer protection violation	2010	MULTI-AG	$23,700,000
Wells Fargo	Wells Fargo	consumer protection violation	2004	NY-AG	$2,900,000
Wells Fargo	Wells Fargo	consumer protection violation	2016	WV-AG	$8,000,000
Wells Fargo Bank	Wells Fargo	consumer protection violation	2011	CT-AG	$741,465
Wells Fargo Financial Bank	Wells Fargo	consumer protection violation	2003	NY-AG	$33,500
Wells Fargo Financial Leasing, Inc.	Wells Fargo	consumer protection violation	2005	MULTI-AG	$10,000,000
Western Sky Financial LLC, CashCall, Inc., WS Funding, LLC and Delbert Services Corp.	CashCall Inc.	consumer protection violation	2016	IN-AG	$1,000,000
Western Sky Financial, CashCall Inc. and WS Funding	CashCall Inc.	consumer protection violation	2016	AR-AG	$750,000
Western Sky Financial, LLC	CashCall Inc.	consumer protection violation	2014	NY-AG	$1,500,000
Western Sky Financial, LLC and CashCall, Inc.	CashCall Inc.	consumer protection violation	2015	MI-AG	$24,700,000
Western Sky Financial, LLC et al.	CashCall Inc.	consumer protection violation	2014	CO-AG	$565,000
Western Sky Financial, LLC, CashCall, Inc.	CashCall Inc.	consumer protection violation	2017	GA-AG	$42,000,000
Western Sky Financial, LLC, WS Funding, LLC, CashCall, Inc., Delbert Services Corp.	CashCall Inc.	consumer protection violation	2015	MA-AG	$259,115
Western Union Co.	Western Union	consumer protection violation	2017	MULTI-AG	$5,000,000
Western Union Financial Services	Western Union	consumer protection violation	2005	MULTI-AG	$8,529,000
Willis Group Holdings Ltd.	Willis Towers Watson	consumer protection violation	2007	FL-AG	$2,600,000
Bank of America, N.A.	Bank of America	consumer protection violation	2017	CA-MULTI	$1,940,000
Liberty Mutual Group, Inc.	Liberty Mutual Insurance	consumer protection violation	2016	CA-MULTI	$925,000
Fidelity National Financial, Inc.	Fidelity National Financial	consumer protection violation	2013	CA-MULTI	$873,588
Old Republic Title Co.	Old Republic International	consumer protection violation	2002	CA-MULTI	$5,096,963
Wells Fargo	Wells Fargo	consumer protection violation	2016	CA-LACA	$50,000,000
Wells Fargo Home Mortgage, Inc.	Wells Fargo	consumer protection violation	2003	CA-SCCDA	$25,000
Jackson Hewitt Inc.	Jackson Hewitt	consumer protection violation	2004	NY-NYCDCWP	$125,000
H&R Block	H&R Block	consumer protection violation	2002	NY-NYCDCWP	$4,000,000
LendingClub Corporation	LendingClub Corp.	consumer protection violation	2020	MA-AG	$1,250,000
Santander Consumer USA Inc.	Banco Santander	consumer protection violation	2020	MULTI-AG	$550,000,000
Academy Mortgage Corp.	Academy Mortgage Corp.	consumer protection violation	2017	AK-DBS	$6,500
Quicken Loans Inc.	Rocket Companies Inc.	consumer protection violation	2018	AK-DBS	$11,000
American Express Prepaid Card Management Corp.	American Express	consumer protection violation	2010	AR-SEC	$20,000
Prospect Mortgage, LLC	Homebridge Financial Services	consumer protection violation	2011	AR-SEC	$5,000
CitiMortgage, Inc.	Citigroup	consumer protection violation	2014	AR-SEC	$20,000
IberiaBank Mortgage Co.	First Horizon National	consumer protection violation	2016	AR-SEC	$50,000
SunTrust Mortgage, Inc.	Truist Financial	consumer protection violation	2017	AR-SEC	$13,000
Nationstar Mortgage LLC	Mr. Cooper Group	consumer protection violation	2008	AZ-DIFI	$12,500
Western Union Financial Services, Inc.	Western Union	consumer protection violation	2008	AZ-DIFI	$2,000,000
GMAC Mortgage, LLC dba Ditech	Ally Financial	consumer protection violation	2011	AZ-DIFI	$7,500
GMAC Mortgage, LLC	Ally Financial	consumer protection violation	2011	AZ-DIFI	$7,500
Midland Credit Management, Inc.	Encore Capital Group	consumer protection violation	2012	AZ-DIFI	$750,000
Wells Fargo Financial California, Inc.	Wells Fargo	consumer protection violation	2005	CA-DFPI	$1,621,010
Wells Fargo Fund Distributor, LLC	Wells Fargo	consumer protection violation	2014	CA-DFPI	$8,000
Prospect Mortgage, LLC	Homebridge Financial Services	consumer protection violation	2014	CA-DFPI	$3,141,000
Ocwen Loan Servicing, LLC	Ocwen Financial	consumer protection violation	2015	CA-DFPI	$2,500,000
PrimeLending, A PlainsCapital Company	Hilltop Holdings	consumer protection violation	2016	CA-DFPI	$1,619,523
Guaranteed Rate, Inc.	Guaranteed Rate Inc.	consumer protection violation	2017	CA-DFPI	$50,000
Ocwen Financial Solutions, Private Ltd.	Ocwen Financial	consumer protection violation	2017	CA-DFPI	$52,000
Amerisave Mortgage Corp.	AmeriSave Mortgage	consumer protection violation	2017	CA-DFPI	$50,000
MLD Mortgage, Inc. dba The Money Store dba Mortgage Lending Direct	MLD Mortgage Inc. dba The Money Store	consumer protection violation	2017	CA-DFPI	$30,000
Homebridge Financial Services, Inc.	Homebridge Financial Services	consumer protection violation	2017	CA-DFPI	$80,000
Bannockburn Global Forex, LLC	First Financial Bancorp.	consumer protection violation	2017	CA-DFPI	$500,000
Nationstar Mortgage, LLC dba Mr. Cooper	Mr. Cooper Group	consumer protection violation	2017	CA-DFPI	$9,118,784
Santander Consumer USA, Inc.	Banco Santander	consumer protection violation	2018	CA-DFPI	$300,000
SunTrust Mortgage, Inc.	Truist Financial	consumer protection violation	2019	CA-DFPI	$349,015
CitiMortgage, Inc.	Citigroup	consumer protection violation	2019	CA-DFPI	$7,800,000
TitleMax of California, Inc.	TMX Finance	consumer protection violation	2019	CA-DFPI	$720,140
OneMain Financial Group, LLC	OneMain Holdings	consumer protection violation	2019	CA-DFPI	$150,000
Freedom Mortgage Corp.	Freedom Mortgage	consumer protection violation	2009	CT-BKG	$43,000
PHH Mortgage Corp. dba Century Mortgage	Ocwen Financial	consumer protection violation	2009	CT-BKG	$6,000
Citigroup Global Markets Inc.	Citigroup	consumer protection violation	2009	CT-BKG	$75,000
Prospect Mortgage Company, LLC	Homebridge Financial Services	consumer protection violation	2010	CT-BKG	$33,000
PHH Mortgage Corp. dba Century Mortgage	Ocwen Financial	consumer protection violation	2013	CT-BKG	$29,000
Santander Consumer USA Inc.	Banco Santander	consumer protection violation	2018	CT-BKG	$100,000
Heartland Payment Systems, LLC dba HPS Heartland Payroll Solutions, Inc.	Global Payments Inc.	consumer protection violation	2019	CT-BKG	$12,450
ACE Cash Express, Inc. dba ACE America's Cash Express	ACE Cash Express	consumer protection violation	2002	FL-OFR	$500,000
CitiFinancial, Inc.	Citigroup	consumer protection violation	2003	FL-OFR	$8,199
Nationwide Financial Services	Nationwide	consumer protection violation	2008	FL-OFR	$7,000
Saxon Mortgage Services, Inc.	Ocwen Financial	consumer protection violation	2012	FL-OFR	$15,000
PayPal, Inc.	PayPal Holdings	consumer protection violation	2015	FL-OFR	$14,500
American Express Travel Related Services Co, Inc.	American Express	consumer protection violation	2015	FL-OFR	$9,000
ACE Cash Express, Inc.	ACE Cash Express	consumer protection violation	2016	FL-OFR	$28,000
Western Union International Services LLC	Western Union	consumer protection violation	2019	FL-OFR	$10,000
Academy Mortgage Corp.	Academy Mortgage Corp.	consumer protection violation	2011	ID-FIN	$155,000
GMAC Mortgage, LLC	Ally Financial	consumer protection violation	2010	IL-BKG	$50,000
Countrywide Home Loans, Inc.	Bank of America	consumer protection violation	2010	IL-BKG	$54,000
Quicken Loans, Inc.	Rocket Companies Inc.	consumer protection violation	2011	IL-BKG	$75,000