Violation Tracker Agency Summary Page

Agency Name: 
Consumer Financial Protection Bureau
Penalty Total since 2000: 
$9,367,845,590
Number of Records: 
153
Note: 
The parent penalty totals are adjusted to account for the fact that the list of individual entries below may include both agency records and settlement announcements for the same case; or else a penalty covering multiple locations may be listed in the individual records for each of the facilities. Duplicate penalty amounts are marked with an asterisk in the individual records list below.

Top 10 Parent CompaniesTotal Penalty $Number of Records
Ocwen Financial$2,125,000,0001
Citigroup$1,156,490,0006
Bank of America$747,000,0001
Wells Fargo$638,810,0004
Truist Financial$550,000,0001
Equifax$531,300,0002
Corinthian Colleges, Inc.$531,224,2671
JPMorgan Chase$520,500,0004
American Express$264,200,0003
Discover Financial Services$232,500,0002


Individual Penalty Records:

Click on the company or penalty amount for more information on each case. Click on the parent name to reach the summary page for that parent company.
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Companysort icon Parent Parent Major Industry Primary Offense Type Year Penalty Amount
1st Alliance Lending, LLC   consumer protection violation 2014 $83,000
ACE Cash Express ACE Cash Express financial services consumer protection violation 2014 $15,000,000
Aegean Financial   consumer protection violation 2016 $65,000
Affinion Group Holdings, Inc. Apollo Global Management private equity (including portfolio companies) consumer protection violation 2015 $8,700,000
Ally Financial Inc. and Ally Bank Ally Financial financial services consumer protection violation 2013 $98,000,000
American Advisors Group   consumer protection violation 2016 $400,000
American Debt Settlement Solutions, Inc.   consumer protection violation 2013 $15,000
American Express American Express financial services consumer protection violation 2013 $69,100,000
American Express American Express financial services consumer protection violation 2012 $99,100,000
American Express American Express financial services consumer protection violation 2017 $96,000,000
American Honda Finance Corporation Honda motor vehicles consumer protection violation 2015 $24,000,000
American Preferred Lending   consumer protection violation 2015 $85,000
Amerisave Mortgage Corporation and Novo Appraisal Management Company   consumer protection violation 2014 $19,300,000
Asset Recovery Associates, Inc.   consumer protection violation 2019 $236,800
BancorpSouth Bank BancorpSouth financial services mortgage abuses 2016 $10,600,000
Bank of America, N.A. Bank of America financial services consumer protection violation 2014 $747,000,000
Bluestem Brands, Inc.   consumer protection violation 2018 $200,000
Bridgepoint Education, Inc. Zovio Inc. miscellaneous services consumer protection violation 2016 $31,500,000
BSI Financial Services   mortgage abuses 2019 $236,500
Capital One Bank (U.S.A.), N.A. Capital One Financial financial services consumer protection violation 2012 $165,000,000
CarHop aka Interstate Auto Group   consumer protection violation 2015 $6,465,000
Cash America International Inc. FirstCash financial services payday lending violation 2013 $19,000,000
Cash Express, LLC   payday lending violation 2018 $232,000
Cash Tyme   payday lending violation 2019 $100,000
Castle & Cooke Mortgage, LLC   consumer protection violation 2013 $13,000,000
Chase Bank USA, N.A. and JPMorgan Chase Bank, N.A. JPMorgan Chase financial services consumer protection violation 2013 $329,000,000
Citibank Citigroup financial services consumer protection violation 2016 $7,890,000
Citibank Citigroup financial services consumer protection violation 2016 $45,000,000
Citibank N.A. Citigroup financial services consumer protection violation 2015 $733,800,000
Citibank N.A. Citigroup financial services consumer protection violation 2017 $6,000,000
Citibank, N.A. Citigroup financial services consumer protection violation 2018 $335,000,000
CitiFinancial Servicing and CitiMortgage, Inc. Citigroup financial services consumer protection violation 2017 $28,800,000
Citizens Bank, N.A. Citizens Financial Group financial services consumer protection violation 2015 $18,500,000
Clarity Services, Inc.   consumer protection violation 2015 $8,000,000
Colfax Capital Corporation and Culver Capital, LLC, also collectively known as Rome Finance   consumer protection violation 2014 $92,000,000
Conduent Business Services Conduent miscellaneous services consumer protection violation 2017 $1,100,000
Conduent Education Services, LLC Conduent miscellaneous services consumer protection violation 2019 $3,900,000
Continental Finance Company LLC   consumer protection violation 2015 $2,950,000
Corinthian Colleges, Inc. Corinthian Colleges, Inc. miscellaneous services consumer protection violation 2015 $531,224,267
Dealers' Financial Services   consumer protection violation 2013 $3,300,000
Delray Capital, LLC   consumer protection violation 2019 $10,000
Discover Bank Discover Financial Services financial services consumer protection violation 2015 $18,500,000
Discover Bank Discover Financial Services financial services consumer protection violation 2012 $214,000,000
DriveTime Automotive Group, Inc.   consumer protection violation 2014 $8,000,000
Dwolla, Inc.   consumer protection violation 2016 $100,000
Encore Capital Group Encore Capital Group financial services consumer protection violation 2015 $52,000,000
Enova International, Inc. Enova International financial services payday lending violation 2019 $3,200,000
EOS CCA   consumer protection violation 2015 $2,593,000
Equifax Equifax miscellaneous services consumer protection violation 2017 $6,300,000
Equifax Equifax miscellaneous services consumer protection violation 2019 $525,000,000
Experian Experian miscellaneous services consumer protection violation 2017 $3,000,000
EZCORP Inc. EZCORP Inc. financial services consumer protection violation 2015 $10,500,000
Faloni & Associates LLC   consumer protection violation 2016 $15,000
Fay Servicing   consumer protection violation 2017 $1,150,000
Fidelity Mortgage Corporation   kickbacks and bribery 2014 $81,076
Fifth Third Bank Fifth Third Bancorp financial services consumer protection violation 2015 $21,500,000
First Investors Financial Services Group Inc.   consumer protection violation 2014 $2,750,000
First National Bank of Omaha First National of Nebraska financial services consumer protection violation 2016 $32,250,000
Flagship Financial Group   consumer protection violation 2015 $225,000
Flagstar Bank Flagstar Bancorp financial services consumer protection violation 2014 $37,500,000
Flurish, Inc. dba LendUp   consumer protection violation 2016 $3,630,000
Fort Knox National Company and Military Assistance Company   consumer protection violation 2015 $3,100,000
Franklin Loan Corporation   consumer protection violation 2014 $730,000
Freedom Debt Relief, LLC   consumer protection violation 2019 $25,000,000
Freedom Mortgage Corporation Freedom Mortgage financial services mortgage abuses 2019 $1,750,000
Freedom Stores, Inc., Freedom Acceptance Corporation, and Military Credit Services LLC   consumer protection violation 2014 $2,600,000
GE Capital Retail Bank and CareCredit General Electric diversified consumer protection violation 2013 $34,100,000
GE Capital Retail Bank, now known as Synchrony Bank Synchrony Financial financial services consumer protection violation 2014 $225,000,000
General Information Services and its affiliate, e-Background-checks.com, Inc.   employment screening violation 2015 $13,000,000
Global Client Solutions   consumer protection violation 2014 $7,000,000
Guarantee Mortgage Corporation   consumer protection violation 2015 $228,000
Hoffman Law Group   consumer protection violation 2015 $27,730,579
Hudson City Savings Bank M&T Bank financial services banking violation 2015 $32,750,000
Hydra Group   payday lending violation 2018 $14,000,001
Intersections Inc.   consumer protection violation 2015 $1,255,000
JPMorgan Chase JPMorgan Chase financial services consumer protection violation 2015 $186,000,000
JPMorgan Chase JPMorgan Chase financial services consumer protection violation 2015 $900,000
JPMorgan Chase Bank, N.A. JPMorgan Chase financial services consumer protection violation 2017 $4,600,000
Lighthouse Title   consumer protection violation 2014 $200,000
LoanCare, LLC   consumer protection violation 2015 $100,000
M&T Bank M&T Bank financial services consumer protection violation 2014 $3,100,000
Mastercard International Inc. MasterCard financial services consumer protection violation 2017 $13,000,000
Maxitransfers Corporation   consumer protection violation 2019 $500,000
Meracord LLC   consumer protection violation 2013 $1,376,000
Meridian Title Corporation   consumer protection violation 2017 $1,250,000
Military Credit Services, LLC   consumer protection violation 2016 $200,000
Morgan Drexen, Inc. Morgan Drexen miscellaneous services consumer protection violation 2016 $172,882,488
Mortgage Master, Inc.   consumer protection violation 2013 $425,000
National City Bank and its successor PNC Bank PNC Financial Services financial services banking violation 2013 $35,000,000
National Collegiate Student Loan Trusts   consumer protection violation 2017 $19,100,000
National Corrective Group   consumer protection violation 2015 $50,000
National Credit Adjusters, LLC   consumer protection violation 2018 $500,000
Nationstar Mortgage LLC Mr. Cooper Group financial services consumer protection violation 2017 $1,750,000
Navy Federal Credit Union Navy Federal Credit Union financial services consumer protection violation 2016 $28,500,000
NewDay Financial LLC   consumer protection violation 2015 $2,000,000
Ocwen Financial Corporation and Ocwen Loan Servicing Ocwen Financial financial services consumer protection violation 2013 $2,125,000,000
Park View Law   consumer protection violation 2017 $500,000
Payday Loan Debt Solution, Inc.   consumer protection violation 2012 $100,000
Paymap Inc. Western Union financial services consumer protection violation 2015 $38,400,000
PayPal Inc. PayPal Holdings financial services consumer protection violation 2015 $25,000,000
Portfolio Recovery Associates   consumer protection violation 2015 $27,000,000
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